Sales Manager - Designer

Job Title

Sales Manager - Designer

Saks Global / Saks Fifth Avenue

WHO WE ARE
:
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all‑channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real‑estate assets.

YOU WILL BE
:
As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer‑centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high‑performing direct reports.

You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store’s goals.

• Actively recruit and seamlessly onboard new hires.
• Hire quality talent to plan for and create a talent bench with a sense of urgency.
• Train and develop top talent, supporting team members in identifying career development goals and opportunities for growth and exposure.
• Set clear goals and communicate them in alignment with department objectives and support in achievement strategy.
• Foster an environment of accountability by leading the team in appropriately enforcing policies and procedures.
• Evaluate and calibrate performance and productivity fairly for direct reports, providing feedback with consistent follow‑up and coaching for improvement.
• Develop direct reports to build their personal brand as a fashion authority through proactive outreach and leveraging social media platforms.
• Drive continued education initiatives, focusing on product knowledge training, client events and experiences, and targeted selling and clienteling.
• Promote a positive environment of achievement, recognition, and celebration.
• Resolve work‑related concerns and conflicts promptly, finding fair and minimal disruption solutions.
• Empower the team to take ownership of internal and external customer problems and resolve them quickly.
• Oversee scheduling of department associates with sensitivity to promotional calendar and business needs.
• Create and maintain an environment of trust and collaboration by encouraging feedback and recommendations.
• Speak with truth and candor, modeling how to challenge the status quo appropriately.
• Exhibit Saks Fifth Avenue’s culture and values and create a friendly, upbeat atmosphere with consistent customer service.
• Role‑model exceptional service and client relationship building skills, planning and supporting client appointments to maximize results.
• Inform clients of in‑store events to enhance engagement and loyalty.
• Execute all client‑development‑specific initiatives in store and collaborate with functional partners.
• Proactively build positive and productive relationships with team, customers, partners, and community.
• Build a cohesive customer‑service‑driven team, overseeing customer service efforts and escalations.
• Use data‑driven methods to identify patterns in client spend, increase wallet share, and drive repeat business.
• Increase new client acquisition and strengthen existing relationships via marketing tools and technology.
• Exercise expertise in clienteling tools to deliver exceptional service and…