Front End Supervisor - Retail

At Norfolk Hardware & Home Center, we live by the mantra 'Big enough to serve you, small enough to know you.' Our commitment extends beyond providing home essentials and DIY solutions; it's about establishing a local pillar of the community, where our customers feel valued. Join our dynamic team and play a key role in shaping unforgettable shopping experiences.

• Thriving Environment: Every day is a chance to make a difference in our vibrant and customer-centric workplace.
• Leadership Role: Lead a dedicated team, ensuring seamless day-to-day checkout experiences.
• Professional Growth: Elevate your career in a supportive environment that values continuous development.
• Community Connection: Be part of a community-driven, family-owned company, deeply rooted in the Boston area for the last 90 years.

• Mentorship and Development: Drive high-level service by fostering growth and collaboration among front-end retail staff.
• Efficient Operations: As a front-end supervisor, you will oversee smooth register & checkout operations, review staffing levels, hire and train new staff, address customer issues, and support associates for exceptional customer transactions.
• Store Presentation: Maintain a positive image, and ensure an inviting, well-organized, and stocked checkout area for an outstanding retail customer experience.
• Innovative
  
  Collaboration:
  
  Work with store management to identify process efficiencies, define impulse items for display, and other special projects.

• Experience and Expertise: 3+ years of supervisory & retail experience, preferably in home improvement.
• Diversity and Inclusion: Embrace a multicultural workforce, and if bilingual - that's a plus!
• Educational Background: An associate degree in business management or a related field is desired.

• Standing: Extended periods of standing.
• Lifting: Ability to lift 50+ lbs.
• Mobility: Walking, stooping, and climbing.
• Customer Assistance: Carrying items to assist retail customers.
• Hearing Adaptability: Adapting to varying noise levels.

• Competitive salary based on retail management experience.
• Full benefits, including health, dental, and Norfolk-paid life insurance.
• 401k with generous company match and financial wellness education.
• Opportunities for professional development.
• Positive and inclusive workplace culture.
• Employee discounts and special perks.