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Floor Lead; Retail) Boston
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-11-01
Listing for:
Mejuri Inc.
Full Time
position Listed on 2026-11-01
Job specializations:
-
Retail
Retail & Store Manager, Operations Management
Job Description & How to Apply Below
The Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
Customer- STACK: Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%
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