Customer Experience Specialist

Overview

Customer Experience Specialist role  role is focused on delivering engaging, educational experiences in showrooms and at vehicle delivery, acting as a brand ambassador to accelerate the world’s transition to sustainable energy.

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers
• Provide the highest level of customer service to all current and future owners
• Perform additional tasks as assigned to meet business needs

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized with excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required
• For roles in CA, CO, HI, , MD, MS, NV, NC, OH, PA, TN, UT, VA, DC:
  Motor Vehicle Salesperson License required; contact the DMV in your state to check eligibility
• For roles in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA:
  Notary license is preferred;
  Tesla will assist with obtaining if required

• Compensation and Benefits
• As a part-time Tesla employee, you will be eligible for:
  • 401(k) with employer match
  • Employee Assistance Program
  • Sick and Vacation time
  • Tesla Babies program
  • Back-up childcare and parenting support resources
  • Pet Insurance

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities