Account Manager, Population Health

Job Summary

The Account Manager (AM) drives revenue retention and expansion as a key member of Deep Health's Commercial organization supporting the Population Health product lines. This role directly impacts company growth by owning the post‑sales customer lifecycle, managing contract renewals, and identifying upsell/cross‑sell opportunities to maximize account revenue and profitability.

As AM, you are accountable for achieving retention targets, expansion quotas, and net revenue retention (NRR) goals across your portfolio. You'll leverage strategic account management to translate Deep Health's AI solutions into measurable ROI and business outcomes for customers, while systematically uncovering and closing expansion opportunities.

The role demands commercial acumen to identify revenue opportunities, negotiate renewals and expansions, and position Deep Health as a strategic business partner. You'll build customer relationships to influence buying decisions and align Deep Health’s solutions to customers’ strategic initiatives. Working cross‑functionally with Regional Sales Executives, Clinical Applications, Product, and Services teams, you'll drive account growth and protect revenue while ensuring customers achieve their desired business outcomes.

Success requires strategic account planning, consultative selling skills, and the ability to articulate value propositions that resonate with both clinical end‑users and economic buyers. This is a revenue‑generating role that combines relationship management with commercial execution to drive sustainable growth.

• Generate pipeline and close expansion opportunities through strategic account mining and value‑based selling.
• Achieve gross and net retention targets and expansion revenue quotas.
• Lead commercial negotiations for renewals, price increases, and contract expansions to optimize deal size and terms.
• Execute strategic account plans with defined revenue targets, product adoption analysis, and business reviews to maximize account lifetime value.

• Build and maintain strong relationships with key internal and external stakeholders.
• Regularly engage with customers to understand their challenges, goals, and ensure and measure satisfaction. Present solutions that meet customer desired outcomes.
• Provide customers with guidance through short‑ and long‑term strategic planning; continuously be mindful of where Deep Health may contribute to the client’s long‑term business success.
• Drive, measure and document customer satisfaction and loyalty (e.g., NPS, CSAT, CES).
• Identify at‑risk client relationships and coordinate internal teams to implement corrective actions.
• Manage and document Business Review process and scheduled meetings with customer stakeholders.
• Serve as a communication interface between the customer and any other internal Deep Health divisions.

Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and make recommendations to customers.

Act as the voice of the customer within the company. Advocate for customer needs and work towards solutions that address customer concerns. Address customer concerns and issues effectively and coordinate with internal teams to provide timely resolutions.

• Maintain accurate records in CRM system and provide regular account status updates.
• Analyze account performance data to identify trends and improvement opportunities.
• Contribute to sales forecasting and pipeline management.
• Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience.

PLEASE NOTE:

This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.

• Bachelor’s degree in healthcare, business administration, marketing and/or a related medical field.
• Prior…