Commercial Account Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

* We invented the cyber ratings industry in 2011

* Over 3000 customers trust Bitsight

* Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

The Account Manager is a revenue-driving role responsible for retaining and expanding an assigned portfolio of commercial (SMB) customers. This role is ideal for a hunter-minded seller who enjoys building pipeline, uncovering expansion opportunities, and closing new ACV within an existing customer base-while also ensuring successful renewals.

You'll own a book of ~150 accounts with responsibility for both renewal execution and expansion growth. Success in this role comes from proactive account planning, consultative selling, and consistent customer engagement that drives measurable business impact.

What You'll Do

* Own revenue outcomes across your book of business, with accountability for both renewals and expansion ACV.

* Actively prospect within accounts to identify, qualify, and close expansion opportunities, including additional licenses, new products, and broader use cases.

* Build and maintain a healthy expansion pipeline, engaging customers well ahead of renewal cycles to create upsell and cross-sell opportunities.

* Lead renewal negotiations, driving urgency, value alignment, and on-time renewals while minimizing churn and contraction.

* Develop and execute account plans that outline growth strategy, stakeholder mapping, whitespace opportunities, and renewal timing.

* Build relationships beyond day-to-day users to include economic buyers and influencers, positioning Bitsight as a strategic partner.

* Conduct regular customer conversations focused on value realization, outcomes, and future needs, not just product usage.

* Partner with Customer Success and other internal teams to support adoption, remove blockers, and align expansion motions to customer outcomes.

* Maintain accurate forecasting, pipeline hygiene, and CRM documentation to support predictable revenue delivery.

What You Bring

* 1-3 years of quota-carrying experience in Account Management or Account Executive roles, ideally in a SaaS environment.

* Demonstrated interest in or aptitude for selling and closing expansion business, not just managing relationships.

* Comfort managing a high-volume book of accounts while prioritizing time toward the highest-growth opportunities.

* Strong discovery, questioning, and communication skills with the ability to uncover unmet needs.

* Highly organized, proactive, and motivated by hitting and exceeding revenue targets.

* A growth mindset, resilience, and desire to develop into a top-performing commercial seller.

* Experience in cybersecurity or SaaS is a plus, but not required.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of…