Sales Support Specialist

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The Sales Support Specialist is an exciting opportunity to join a dynamic team transforming the life insurance business with customer solutions like our innovative wellness program, Vitality, that supports our mission to make life insurance easier to buy, and fun to own. Incumbents will gain life insurance knowledge and technical expertise and be part of a team that is critical in supporting the Insurance pre‑sale process and helping the overall Sales & Distribution team achieve strategic priorities, initiatives, and sales goals.

This role focuses on a variety of topics relating to the life insurance sales process, including product information, case design, illustrations, outbound/inbound communications, the new business and underwriting process, and various tools and resources.

• Driven individuals eager to impact the sales process.
• Team players who enjoy working together on solutions that impact our producers’ and customers’ lives.
• Willingness to learn and commit to studying to achieve the necessary licenses.
• Eager learners wanting to join us in transforming the life insurance industry.
• Excited colleagues who make working together fun and productive.
• Passion for the value we provide to producers and customers.
• Customer‑centric mentality.
• Excellent phone demeanor, strong sales acumen, and customer service skills.
• Ability to problem‑solve and be flexible.
• Knowledge of financial services is a plus.

• FINRA SIE, Series 6, 63, and State Insurance Licenses, preferred.
• Must acquire required licenses within 4 months of hire.
• Must pass at least one FINRA exam within the first 10 weeks of hire.

• FINRA and State Insurance license exam study materials.
• Reimbursement of any fees associated with State Insurance Licenses or license renewals.
• Resources for any continuing education requirements.
• Opportunities to develop a breadth of industry knowledge and technical expertise.
• Opportunities to obtain industry designations, such as the CLU® or ChFC®.
• Exposure to numerous internal teams supporting the life insurance pre‑ and post‑sale process.
• Opportunity to work in a collaborative, large team environment.
• Promotion opportunities within the team and the company.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity, striving to attract, develop and retain a workforce as diverse as the customers we serve. We foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Location:

Boston, Massachusetts
Work arrangement:
Hybrid

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