Director, Services Specialist Sales, Test

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Director, Services Specialist Sales, Test & Learn

Mastercard Services is the professional services arm of Mastercard Worldwide, providing consulting, marketing, information and risk management services to financial institutions and merchants worldwide. With its unique category expertise, deep understanding of customer needs and successful track record in addressing complex challenges throughout the customer lifecycle, Mastercard Services addresses the challenges and opportunities of its clients, enhances Mastercard's strategic and tactical performance and establishes Mastercard's global thought‑leadership pre‑eminence.

As a Director in Services Specialist Sales for Test & Learn you will focus on our Test & Learn platform, leveraged by 300+ clients globally and growing revenue with new clients in our financial services segment.

The Test & Learn Platform enables firms to better design and analyze business experiments and predictive analytics to generate actionable insights that improve performance. Providing businesses the ability to run experiments and test initiatives in areas like physical distribution, pricing, marketing, and customer experience. We do this by using machine learning and proprietary approaches to analyze data, understand the true impact of initiatives, and identify key drivers of performance.

• Responsible for developing and executing the sales strategy for Financial Institutions within the U.S. market to secure multimillion‑dollar, multi‑year deals
• Collaborate with other account management and sales teams to identify opportunities for Mastercard clients to benefit from Test & Learn capabilities
• Build and develop a cold pipeline into an active one through hunting new opportunities and/or bringing over your existing relevant network of potential clients, ultimately progressing to signed platform deals
• Ability to message the benefits of bundling Test & Learn with other Services offerings (Loyalty, Marketing, Insights etc.)
• Strong communication and influencing skills, should be a compelling presenter to senior client audiences and able to influence large deals
• Ability to seamlessly partner across our Services sales and consulting teams
• Excellent problem solving and analytics skills and should be able to engage directly with internal stakeholders and customers alike with fact‑based thinking
• Will serve as the face of Mastercard Services to senior‑level client stakeholders, including c‑suite

• Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise
• Progressively complex engagement and sales within Financial Institutions; rolodex of C‑Level / EVP / SVP contacts preferred
• Analytic mindset applied in software or data driven solution selling, with success with 12‑18+ month sales cycles; never give up attitude, excellent at ‘pounding the pavement’ through email/phone cold outreach and collaborating with internal stakeholders who maintain relationships with potential clients
• Ability to thrive and build robust pipeline with limited lead generation support
• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence on effectively advance business opportunities and generate revenues
• Revenue management experience
• Top‑level sales skills (internally and externally) combined with strong negotiation capabilities required for large deals

#AI3

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is…