Sales Operations Coordinator

Catapult is looking for a Sales Operations Coordinator to support day-to-day sales operations and process execution for the NAM and LATAM regions. Based in Boston, the role focuses on supporting deal flow, maintaining data accuracy, and assisting with operational and enablement projects. The coordinator works with Account Managers and Sales Leadership across the NAM and LATAM sales regions. The ideal candidate is detail-oriented, eager to learn, and comfortable supporting day-to-day operational work in a fast-paced environment.

• Provide operational support for sales opportunities, assisting with deal processes and escalating complex scenarios and issues as needed.
• Follow established sales operations processes, identify gaps and issues, and document them in JIRA for review.
• Provide sales operations support for the NAM and LATAM sales regions, working with Account Managers and Sales Leadership.
• Assist with testing new system functionality and documenting feedback or issues for review before rollout.
• Help maintain and contribute to the creation of process documentation and enablement resources.
• Support booking accuracy and data hygiene by following defined processes.
• Progress to reliably supporting day-to-day sales operations within the assigned region after six months, understanding core sales processes and helping maintain accurate opportunity and booking data by supporting deals efficiently and effectively through to closed won.
• Progress to confidently supporting the Sales groups in the assigned region through a range of deal scenarios with varying complexity after twelve months, contributing to operational or enablement projects, identifying and documenting process issues
• And collaborating within the team and other departments with a process improvement mindset.

• Working knowledge and experience using Salesforce, with the ability to navigate opportunities, quotes, and reports.
• Systems aptitude, including the ability to learn systems and new processes quickly and assist others in understanding standard processes and best practices.
• Ability to work independently on assigned tasks and to escalat when necessary.
• Ability to follow established processes, manage routine operational tasks, and escalat issues accordingly.
• Ability to build consistent, trusted working relationships with the sales teams supported and to represent their day-to-day needs back to the wider team.
• Clear written and verbal communication skills and the ability to document issues effectively.
• Strong attention to detail, time management, and the ability to manage multiple tasks and requests in a fast-paced environment.
• Ability to converse in Spanish in order to partner effectively with LATAM sales teams.

• Experience with Salesforce CPQ.
• Eagerness to learn and comfort supporting day-to-day operational work in a fast-paced environment.

• Target Total Compensation range: $43,575 - $87,150 per year, inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).
• Specific compensation within this range is determined by geographic location, relevant experience, and job-related skills.

• Generous paid leave and recognised company holidays.
• Opportunity to participate in a comprehensive benefits package, including Health, Dental, and Vision insurance.
• 401(k) retirement plan with company match.