Client Solutions Specialist — North America

Client Solutions Specialist — North America

Are you energized by the hunt for new business and excited by technology that sits at the intersection of neuroscience and human behavior? Do you want to own a territory, build a pipeline from scratch, and close your own deals — all at a fast-growing, mission-driven company where curiosity is valued and no two days look the same?

iMotions is a Biometric Research Software Company that enables human behavior researchers to integrate cutting‑edge neuroscience channels — Eye Tracking, Facial Expressions, EEG, GSR, and more — into their work. We are expanding our North America commercial team and are looking for a Client Solutions Specialist (CSS) based in Boston, Massachusetts, to drive new business across the region.

This is a unique, full-cycle role. You will own your pipeline from first outreach all the way through close — building relationships, running discovery and demos, managing proposals, and bringing deals across the finish line. Outbound prospecting is a core expectation of the role, not an afterthought. This is the right opportunity for someone who wants meaningful responsibility early in their career and is ready to earn it.

The Role

Reporting directly to the VP of Sales, North America based in Boston, the CSS will be responsible for generating and closing new business across an assigned territory. You will work closely with the Customer Success team to ensure a seamless handoff at close and to identify expansion opportunities within your accounts, and with Marketing to align outbound activity with campaigns and messaging.

A key component of this role is the ability to engage confidently across both Academic and Commercial environments — from a university research lab building out their first biometric setup, to a Fortune 500 insights team evaluating tools for ad testing or UX research.

Responsibilities

• Outbound Prospecting:Proactively identify, research, and reach out to prospective customers through outbound channels — email, Linked In, phone, and event follow-up — to build a consistent pipeline of qualified opportunities.
• Full Sales Cycle Ownership:Manage deals from first contact through close, including discovery, product demonstrations, proposal development, negotiation, and contract execution.
• Territory Management:Develop and execute a territory plan that balances outbound prospecting with timely follow‑up on inbound leads, conference pipeline, and referrals.
• Dual‑Sector Selling:
  • Academic:Engage university labs, research institutes, and faculty — understanding experimental design and methodology to position iMotions as the right research infrastructure investment.
  • Commercial:Sell into UX, marketing, pharma, automotive, and consumer insights teams — connecting biometric capabilities to real business outcomes and ROI.
• Discovery &
  
  Qualification:
  
  Run structured discovery conversations to understand customer goals, buying processes, technical requirements, and decision‑making timelines.
• Product Demonstrations:Deliver compelling, tailored demos of the iMotions platform, with support from our team of Product Specialists where needed.
• CRM Hygiene & Forecasting:Maintain accurate opportunity records in the CRM (Salesforce) and provide reliable pipeline forecasts to sales leadership.
• Market Development:Identify new verticals, use cases, and target accounts that represent growth opportunities. Share field intelligence with Marketing and Product Management.
• Event & Conference Representation:Represent iMotions at industry conferences, trade shows, and academic events in North America to generate leads and advance pipeline.
• Customer Handoff:Partner with Customer Success to ensure a smooth transition at close and set new customers up for a strong onboarding…