Senior Account Manager Job Boston area,Massachusetts USA,Sales

We’re growing quickly and looking for a Sr
Account Manager to join our Growth Team
In this role, you’ll own and grow a set of Hi Marley’s most strategic and complex enterprise accounts, serving as a trusted partner to customer teams and executive stakeholders
You’ll work cross-functionally to drive alignment, navigate ambiguity, and identify opportunities to deepen our impact and expand relationships
Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week
Serve as the executive owner and primary point of contact for a portfolio of Hi Marley’s most strategic, complex, and high-value enterprise accounts, building and sustaining trusted relationships up to and including the C-suite
Develop and execute multi-year, executive-level strategic account plans that align Hi Marley’s roadmap with each customer’s most critical business objectives and transformation initiatives
Navigate highly complex, matrixed organizational structures, competing executive priorities, and ambiguity to maximize the strategic value of Hi Marley for the customer
Lead cross-functional alignment across Marketing, Product, Design, Engineering, and Customer teams to drive end-to-end execution of account strategy
Partner closely with the Customer group to ensure measurable value realization, adoption, and renewal across the portfolio
Own pipeline development, forecasting, and quota attainment for a portfolio of high-value, strategic enterprise accounts, consistently delivering against multi-million-dollar revenue targets
Maintain disciplined, accurate forecasting, pipeline hygiene, account plans, and activity tracking within Salesforce (or comparable SFA tools)
Demonstrate deep industry expertise and Hi Marley solution domain mastery; serve as a trusted advisor to senior customer stakeholders and internal leadership on key business issues, processes, and trends
Continuously monitor industry competitors, market dynamics, and emerging product trends to anticipate customer needs and surface strategic opportunities
Represent Hi Marley at executive events, conferences, and customer engagements to elevate brand visibility and cultivate a senior network across the P&C ecosystem
Operate with executive-level autonomy and judgment in managing complex enterprise accounts, owning both strategy and execution to drive measurable customer outcomes
Synthesize insights from enterprise engagements to inform GTM strategy, product roadmap prioritization, and executive decision-making
Shape complex deal strategy and serve as a player-coach to the Growth Team, mentoring peers and codifying best practices

Benefits

Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Open vacation policy - we all work hard and take time for ourselves when we need it
A fun, lively startup culture
Core values-based leadership
A culture of employee engagement, diversity and inclusion
Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
Generous stock options - we all get to own a piece of what we’re building

Demonstrated success selling in long sales-cycle environments (6 mo.+) with multi-stakeholder, executive-level buying committees
Exceptional executive communication, storytelling, organizational, and collaboration skills, with strong attention to detail
Comfort with travel – expected 30-40% to develop and maintain executive relationships
Track record of leading and growing large, complex Fortune-class enterprise accounts and engaging at the C-suite and senior executive level
Experience in Property & Casualty insurance and/or Insur Tech strongly preferred
A strategic operator comfortable navigating ambiguity, competing priorities, and rapid change in a high-growth startup environment – we move quickly and wear many hats
10–15+ years of enterprise account management experience, including a proven track record of closing and expanding complex, multi-million-dollar enterprise software deals
Strong executive presence and the ability to build authentic, trust-based relationships at every level — both internally and externally