Key Account Manager – East Coast

ZIWI is a New Zealand-born, global leader in air-dried pet nutrition, on a mission to elevate every pet to their peak, every day of their life. With a rapidly growing presence across North America, we’re looking for a commercially driven Key Account Manager – East to help accelerate our growth across the Eastern US.

This is an opportunity to take ownership of strategic retail and distribution relationships, unlock new growth opportunities and play a key role in expanding ZIWI’s presence across the region.

Reporting into the North American commercial team, you’ll manage and grow key customer relationships across the East, delivering against revenue, profitability, distribution and promotional objectives.

You’ll combine strong account management with a growth mindset — identifying opportunities to expand distribution, improve assortment and placement, launch new products and build compelling customer plans that deliver sustainable results.

• Own and grow relationships with key retail, specialty pet, distribution and e-commerce accounts across the East.
• Develop and execute customer-specific sales and growth plans.
• Lead customer presentations, line reviews, annual business planning and new product sell-in.
• Drive sales, margin, distribution and promotional performance across your portfolio.
• Lead and influence distributor representatives and third-party sales partners across the region.
• Manage pricing, promotions and trade investment within agreed budgets.
• Build accurate forecasts and proactively communicate risks, opportunities and market insights.
• Analyse sales, inventory, sell-through and promotional performance to identify opportunities for growth.
• Partner closely with Marketing, Supply Chain, Finance and Customer Service to deliver excellent customer execution.
• Stay close to customer priorities, competitive activity, category trends and developments across the US pet food market.

• 5+ years’ sales or key account management experience, ideally within pet food, pet products, CPG or a related consumer industry.
• Proven experience managing retail, specialty pet, distributor and/or e-commerce accounts.
• A strong commercial track record, with experience delivering sales and profitability targets.
• Excellent relationship-building, negotiation and presentation skills.
• Strong commercial and analytical capability, with experience in forecasting, promotional planning and trade spend.
• Confidence working with sales data and tools including Excel, PowerPoint, CRM and reporting systems.
• A proactive, entrepreneurial approach and the ability to identify and turn opportunities into results.
• Willingness to travel across the East Coast as required.

Growing revenue and profitability, expanding distribution and product placement, delivering effective customer programmes, improving forecast accuracy and building strong, strategic customer partnerships.

If you’re a commercially savvy account leader who loves building relationships, spotting growth opportunities and making things happen, we’d love to hear from you.