Senior Account Manager, Platform - Boston

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next
  40
• 750+ employees in 9 offices worldwide:
  Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

This role requires candidates to be onsite in our Boston, MA office 4 days a week.

You'll be part of our AMER/LATAM Platform Account Management team led by Aaron Prebluda, Director of Account Management. The team consists of 3 covering a portfolio of strategic enterprise customers across the US and Latin America, working in close partnership with Sales, Customer Success, Finance, and Legal.

Together, you'll be retaining, growing, and strengthening Mirakl's platform customers — making Mirakl a true strategic business partner throughout the customer lifecycle.

As a Sr. Account Manager, you will need to balance potential growth with attrition risk in order to strategise commercial approaches with the goal of establishing successful long term commercial contracts with our customers.

• Own and grow a portfolio of 25–30 strategic enterprise accounts — driving renewals, upsells, and expansion opportunities to consistently exceed your annual quota
• Build and execute sharp, win/win negotiation strategies that protect and grow contract value while cementing Mirakl's position as a must-have partner at the CXO level
• Work side by side with Customer Success, Finance, Rev Ops, and Legal to turn data into decisive commercial action — and get ahead of risk before it becomes churn
• Run the full renewals process like a deal owner: identifying needs, clearing roadblocks, and closing on time, every time
• Keep a laser-sharp 120-day pipeline forecast and give leadership the visibility they need to move fast and act decisively

How do we measure success ? Retention, renewal ACV growth, incremental product adoption — and a track record of closing deals that stick.

• 8+ years in SaaS Sales, Account Management, or Renewals in an enterprise environment
• Proven track record of closing complex, multi-year deals and consistently exceeding revenue targets
• Demonstrated ability to negotiate and influence at the CXO level, balancing commercial outcomes with customer relationship health
• Strong financial and operational acumen applied to forecasting, deal structuring, and renewal strategy
• Bachelor's degree required