Safety & Security Officer - Seasonal

Safety & Security Officer - Seasonal at Zoo New England

Seasonal position for a 6‑month term, with the potential for a full‑time or part‑time role after the probationary period.

Ensure safety and security by patrolling the zoo grounds, monitoring in-person and camera surveillance, and responding to emergencies, including first aid, CPR, and AED use.

• Control access to buildings and premises, including managing physical barriers, keys, locks, clickers, staff identification, and visitor logs.
• Enforce zoo rules and regulations, inform guests and employees, answer questions, eject trespassers, and escort visitors such as vendors, inspectors, and contractors while remaining helpful and composed.
• Monitor surveillance systems and alarms, cameras, crowds, and access points.
• Patrol buildings and grounds regularly to maintain order and establish presence.
• Inspect perimeter fences and gates, doors, and guest barriers to detect breaches; investigate suspicious activities, incidents, and other alarming behavior.
• Respond to complaints, incidents, and emergencies; act as first responder with first aid, CPR, and AED; contact and interface with outside agencies such as police and fire departments.
• Protect people, assets, and the organization from threats, criminal incidents, and safety and security breaches.
• Maintain accurate and detailed records; report observations, information, occurrences, incidents, and surveillance activities to supervisors regularly and in a timely manner.

• Constantly stand and move on foot from one area to another; occasional runs for emergency response.
• Frequently raise, lower, transport, and position objects (including first aid bags, packages, etc.) weighing up to 50 pounds.
• Frequently reach, push, pull, and throw objects with hands such as to open and close doors/gates and deliver parcels.
• Frequently use good balance to climb, ascend/descend stairs and ladders, and traverse uneven or slippery terrain while patrolling.
• Frequently stoop, kneel, or crouch to work, such as to inspect barriers.
• Frequently converse with guests, co‑workers, and contractors to exchange accurate information for safety and security purposes; must be able to inspect, detect, and identify safety issues using hearing, sight, and smell.

• Occasional indoor office setting using computer, printer, copier, and other office equipment; frequently outdoor setting including high/low temperatures and extreme weather.
• May be assigned to either Franklin Park or Stone Zoo sites.
• Ability to work flexible hours, including overnight, weekends, and holidays.

• High School diploma or GED.
• Valid driver’s license and driving record in good standing.
• Basic computer skills.
• Clean criminal record.
• Customer service skills and emotional intelligence; helpful, trustworthy, and reliable.
• Communication and listening skills; able to diffuse situations before they elevate; observant with good attention to detail.
• Able to work and communicate with a diverse population; combat unconscious bias, stereotypes, and microaggressions.
• Capable of making sound judgments.
• Able to follow directions, both written and verbal.
• Always remain alert while on duty.

• Certificate in security training from an established institution.

Zoo New England is an Equal Opportunity Employer by Choice.