Security Specialist; Overnight

Command center specialists work under the direct supervision of the command center manager, monitoring and providing surveillance of all Museum areas including but not limited to exterior perimeter, Museum garage, surface parking lots, and offsite properties. Equipment consists of closed-circuit television monitors, video recording, base station radio, a PC-based system for fire detection, emergency evacuation, security alarms and card access.

In addition to these responsibilities, the Command Center Specialist is expected to respond to security related incidents or escalations during their assigned shift, providing guidance and direction to visitors, staff and volunteers. Command Center Specialists also act as mentors to security officers and supervisors, serving as an escalation point of and sharing their knowledge, to help develop the core capabilities of the team.

• Monitor & manage security systems, including surveillance cameras, access control systems, fire/AVAC systems, emergency call boxes, shelter-in-place locations/equipment, duress alarms, key boxes and other alarm technology to deter, detect, delay and respond to security incidents in real-time.
• Operate all command center equipment in accordance with protocol as outlined and set up by the manufacturer, and perform all duties according to the command center’s standard operating procedures
• Maintain an up-to-date daily event log, which includes but is not limited to any requests for service, security breaches, dispatches emergencies, access events, etc.
• Report any faulty equipment, or health and safety hazards immediately to the proper supervisor for correction. Address and report any condition or event deserving the attention of Protective Services team.
• Receive and/or respond, coordinate and manage emergency calls and response. Dispatch emergency responses from inside responders and outside agencies as required. Act as leadership and an information resource and facilitate communication for the Protective Services team.
• Oversee and keep track of all Museum staff, visitors, faculty, volunteers, contractors, consultants,  holders and others as outlined by the Command Center’s standard operating procedures.
• Maintain access control using security technology, response, intervention and documentation.
• Maintain contact with Police and Fire, and Emergency Medical authorities in accordance with the command center’s standard operating procedures as well as any other local, state or federal authorities.
• Maintain contact with various other private area institutions as required. Provide leadership support for all museum security supervisors, officers, and contract security providers working for the Museum.
• Support all requests for assistance from any caller with respect and patience to maintain a standard of excellence for both internal and external customer service.
• A flexible schedule and ability to work for extended periods inside the command center is necessary to support team.
• Maintain and ensure that all systems information and protocols for the command center and the Museum remain completely confidential as required by Protective services rules and regulations, command center standard operation procedures and the Museum’ confidentiality agreement
• Operate a computer with Windows and Linux operating systems. Produce documents created in the Microsoft office suite and Open Office programs. Maintain proficiency in the operation of all software programs used in the Command Center operation.
• Operate and maintain a computer aided dispatch system to track security personnel throughout every shift.
• Perform other duties as required.

• Bachelor’s degree in criminal justice, or related discipline or technical degree preferred or equivalent combination of experience & education.
• Experience in museum or other type of cultural institution, call center, network operations center, security/police, emergency or medical environment.
• Experience with radio communication, and / or alarm monitoring operation, access control, computer aided dispatch. Proficiency with computer hardware and software packages.
• Knowledge of security alarm…