Security Officer Su, W, F

Overview

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day‑to‑day operations of the department.

• Sundays: 2:30 PM – 10:30 PM
• Wednesdays: 2:30 PM – 10:30 PM
• Fridays: 2:30 PM – 10:30 PM

• Performs daily operational functions as directed by the Security Supervisor or Dispatcher to meet McLean’s operational needs efficiently.
• Responds immediately and appropriately to all emergency requests.
• Responds to all emergency, contingency, or disaster situations.
• Responds promptly to all non‑emergency calls.
• Documents all incidents after response and informs Dispatcher of actions taken.
• Completes all electronic incident reports objectively, writes clearly, and submits all reports and documentation before departing the campus at shift end.
• Utilizes strong customer‑service skills and community‑policing philosophies to build relationships with the hospital community.
• Manages complex and dynamic, emotionally charged situations to restore order, investigate suspicious activity, mitigate risk, and take appropriate actions based on training and legal requirements.
• Uses effective de‑escalation techniques for disorderly or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary to contain or restrain threats.
• Provides escorts to patients, visitors, employees, and others as required.
• Patrols McLean property and grounds, documenting deficiencies and/or policy violations.
• Ensures only authorized vehicles are allowed access to parking areas and documents violations.
• Performs access‑control functions, ensuring employees, vendors, and contractors have visible authorized  enforce visitor policies.
• Performs Dispatch and/or Console duties as assigned.

• Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.
• Coordinates assignments of scheduled staff to calls for service and other activities equitably.
• Answers incoming internal and external phone calls, provides information and transfers.
• Prioritizes and assigns responses to incidents and requests for assistance, ensuring all are resolved promptly.
• Maintains a chain of custody for all property, evidence and equipment turned in to the Security office.
• Documents all actions taken by departmental staff and all incident reports, ensuring supporting documentation is provided by responding officers.
• Monitors all electronic security and fire systems in the Security Office in accordance with policies and procedures.
• Notifies the Supervisor of additional resources needed or system failures.
• Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.
• Performs other duties as assigned by the Supervisor/Manager.

• Minimum high school diploma required.
• Associate’s or bachelor’s degree in criminal justice or related field preferred.
• 1–3 years of security or related experience preferred.
• Valid Massachusetts Driver’s License required.
• Must obtain and maintain certification in CPR/AED/First Aid, CPI De‑Escalation Training, and IAHSS Basic Officer Certification (within first 90 days).

• Strong interpersonal and communication skills: tact, diplomacy, active listening, articulation, positive image.
• Ability to engage with people of varying levels and cultures, establishing trust and respect.
• Handle diverse and stressful situations independently or in teams.
• Excellent customer‑service orientation: accessible, energetic, empathetic, collaborative, flexible.
• Strong problem‑solving, critical thinking, judgment, prioritization, creativity for positive outcomes.
• Ability to de‑escalate anxious/stressed individuals and manage aggression.
• High‑volume activity, complex interpersonal and crisis‑management scenarios.
• Recognize impact of decisions, ensuring compliance with laws and hospital policies.
• Reliable, flexible, strong writing skills for documentation.
• Basic computer skills: typing, database, access control, communication equipment, first‑aid equipment.
• Fluent in English; additional language proficiency preferred.

McLean is an affirmatively action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and other protected status. We will provide reasonable accommodations for individuals with disabilities.