Security Officer - evenings

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

40 hr evenings

Ensures a safe and secure environment; provides protective service and response for the protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department personnel.

According to Department Policy and Procedure, this role will assume a leadership position responsible for assisting with the orientation, training, and performance of line staff; it requires an above-average ability in the areas of leadership, training, operational systems, and investigations. May assist in the day-to-day supervision and other duties as requested or required. Assumes the position of "responsible charge person" absent a supervisor.

• Assists a Supervisor/Manager with responsibility for the day-to-day operations; in the absence of a Supervisor, will assume a responsible charge position.
• Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details.
• Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e., any failure of persons, equipment, policy, or procedure, disruptive to normal business, or having potential for negative consequence or publicity).
• Facilitates shift training of personnel. Assists with New Employee Orientation, on-the-job Training, and In-Service training of personnel, promoting their growth and development. Documents personnel training records and track completion, certification, re-certification, and general compliance standards are updated as needed.
• Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved in specific incidents. Notify the appropriate law enforcement agencies of potential/actual civil or criminal misconduct and detain suspicious individuals as necessary. When authorized, make arrests as appropriate. Participate in subsequent court proceedings as required.
• Participates in administrative functions such as, but not limited to, creating hospital-issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, documenting hospital-issued key numbers in the database, and other duties assigned by the Security leadership team.

Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Experience Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred

• Strong interpersonal, communication, and customer service skills.
• Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression.
• Effectively manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios.
• Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritization, and industrious and creative problem-solving are necessary for achieving positive outcomes.
• Demonstrates an understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Recognize, acknowledge, respect, and effectively interact with all people to establish positive…