Security - Field Service Supervisor

Take the next step in your security leadership career with Garda World Security Services.

As a Field Services Supervisor, you’ll play an important role in keeping security operations running smoothly across our regional client portfolio. Reporting to the Client Service Manager, you will be the Field Services Supervisor supporting the market, spending much of your time in the field working directly with security officers, visiting client sites, addressing operational needs, and helping ensure we consistently deliver the level of service our clients expect.

This is a great opportunity for someone who enjoys being out in the field, solving problems, supporting employees, and taking ownership of day-to-day security operations across multiple locations.

• Competitive Salary: $56,160 per year
• Market: Boston, Rhode Island and Parts of Connecticut
• Schedule: Primarily Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required based on operational and client needs
• Travel: Regular travel to client sites
  Boston, Rhode Island and Parts of Connecticut
• Benefits: Medical, dental, and vision insurance plans; 401(k) with employer matching contributions; paid time off; paid holidays; disability coverage; and life insurance options
• Career Development: Opportunities to build your operational leadership experience within Garda World Security Services

• As Field Services Supervisor, you’ll partner closely with the Client Service Manager to support security operations across the market. Your responsibilities will include:
• Visit client locations regularly to monitor security operations, employee performance, and service quality.
• Provide day-to-day field leadership, coaching, and support to security officers assigned throughout the market.
• Help ensure officers understand and consistently follow post orders, client requirements, Garda World procedures, and site-specific expectations.
• Build productive working relationships with security officers, site contacts, and Garda World leadership.
• Respond to operational issues, call-offs, incidents, service concerns, and other field needs with urgency and sound judgment.
• Conduct site inspections and follow up on identified performance or service issues.
• Support employee onboarding, training, coaching, and performance management.
• Assist with staffing and scheduling needs to help maintain appropriate client coverage.
• Maintain working knowledge of assigned client sites, including post orders, emergency procedures, and operational requirements.
• Document site visits, incidents, employee matters, and follow-up actions accurately and timely.
• Identify opportunities to improve service quality, employee performance, and day-to-day field operations.
• Support the Client Service Manager with additional operational priorities as needed.

• High school diploma or equivalent.
• Guard Card for ( CT Locations ) / Willing to obtain one.
• Must Have A VAILD DRIVERS LICENSE.
• At least one year of supervisory, management, or team-leadership experience.
• Experience working in security, operations, field services, or another service-oriented environment is preferred.
• Ability to independently manage priorities across multiple client locations.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to coach employees, address performance concerns, and handle difficult situations professionally.
• Strong organizational skills and attention to detail.
• Ability to respond effectively when priorities or operational needs change.
• Reliable transportation and ability to travel regularly throughout the assigned market.
• Availabil…