Senior Customer Success Manager

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

We invented the cyber ratings industry in 2011

Over 3500 customers trust Bitsight Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

About the Role As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest-value customer relationships. You don't just ensure customers renew—you lead them to achieve transformational outcomes with Bitsight. You serve as an SME across the organization, mentor other CSMs, drive thought leadership, and influence customer strategy with minimal supervision and a comfortability with independent judgment.

Scope You independently own 40-60+ accounts (high spend/growth potential) or a scaled volume of 250+ customer engagements with a focus on moderate-to-high maturity activity. You lead initiatives to improve team processes and may manage your own account assignments, engagement plan and resource alignment.

Key Responsibilities Own strategic relationships and outcomes for high-value accounts

Design and execute multi-year strategic account plans

Conduct executive business reviews demonstrating business impact

Build and maintain C-suite relationships as a trusted cyber risk advisor

Drive thought leadership initiatives to elevate customer maturity

Identify and develop cross-functional expansion opportunities

Mentor junior CSMs on account strategy and relationships

Lead initiatives to improve CS processes and practice effectiveness

Competencies

Strategic visionary:
See accounts through 2-3 year lens; anticipate customer needs and competitive positioning

Executive presence:
Command credibility with C-suite stakeholders; navigate complex organizational dynamics

Industry/technical expertise:
In-depth understanding of cyber risk trends, frameworks, threat landscape, and competitive positioning

Thought leadership:
Recognized as SME across organization; contribute to blogs, white papers, marketing events, industry panels

Mentorship & team leadership:
Elevate junior CSMs; help with recruiting; ensure ongoing learning and development

Cross-functional influence:
Represent customer voice in strategy; drive outcomes across teams without direct authority

Experience & Qualifications5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles

Expertise in cybersecurity, cyber risk management, and industry trends; recognized as trusted advisor on security strategy

Proven success managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion track record

Industry certifications preferred (CTPRP, CISSP, PMP, DASM); in-depth understanding of compliance, governance, threat landscape

Executive relationship management and C-level communication experience; public speaking and thought leadership presence
The anticipated hiring base salary range for this position is 88,000. USD Annual for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or  addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant.

Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a…