General Maintenance Field Service Supervisor

General Maintenance Field Service Supervisor

Join to apply for the General Maintenance Field Service Supervisor role at Cumberland Farms

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.

We operate under the following store banners:
Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Performs repairs and maintenance to a variety of equipment including but not limited to:
Refrigeration, air conditioning, heating, frozen carbonated beverage, fountain soda, ice makers, and various food service equipment. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair of air conditioning/refrigeration equipment, and general maintenance/handyman services. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field’s concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

• Performs repair and maintenance services in the field
• Provides support and training for team members in the field
• Oversees day to day service operations in a 24x7 environment
• Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
• Manage after hours “on call” schedule
• Reviews work orders for completeness and accuracy to ensure accurate billing
• Ensures all department tools, equipment, and vehicles are in good working order
• Review and approve payroll
• Employee evaluations
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers

Minimum Education: HS Diploma or GED

Preferred Education: Associates degree or equivalent work experience. Demonstrated base working knowledge appliance repair and/or HVAC/R equipment. Management/Leadership training.

Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in Appliance Repair / HVAC / Refrigeration trade. Basic working knowledge with Microsoft Office products – Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.

Preferred Experience: 3+ years experience supervising Field Service Technicians. CMMS software system experience.

Soft Skills:

• Excellent oral and written communication skills
• Strong Presentation Skills
• Ability to foster team work and build collaborative relationships
• Strong interpersonal skills
• Proficient in Microsoft Office Suite

Travel: Regular travel between sites. Valid driver’s license and clean driving record. Ability to travel on short notice.

Hours &

Conditions:

Split between office setting and field locations. Typically M-F with ability to work evenings, extended hours, and weekends as necessary. Flexibility required and on call for emergencies or special projects.

• Mobility: Ability to stand, walk, and move around facilities for extended periods.
• Lifting: Frequently lift and carry up to 50…