Bilingual Search Case Manager

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Job Type: Full-time

The Bilingual Housing Search Case Manager will provide high intensity housing search to help clients overcome barriers and access affordable, safe homes, to better their health outcomes. These supports are designed to increase housing retention. The Bilingual Housing Search Case Manager reports to the Program Director of Housing Search and Stabilization Services for weekly supervision and programmatic assignments.

Victory Housing Division provides life-stabilization services, intensive housing placement services and case management services to homeless families and individuals. Our program helps families and individuals obtain permanent, safe housing solutions, increase self-sufficiency, and gain skills which support housing stability.

Location: 29 Stanhope Street, Boston MA

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence always, including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Work with a caseload of 30–35 clients. In an intensive 12–18‑month process, the search specialist will work to determine appropriate housing possibilities and create an individualized housing service plan including short‑ and long‑term goals associated with stable, affordable housing.
• Work with clients to set priorities and take steps toward reaching these goals.
• Work with clients to identify possible barriers to obtaining housing.
• Discuss criminal, credit and eviction history.
• Request CORI and credit reports with all clients willing to do so.
• Proactively plan strategies to appeal housing denials and present mitigating factors.
• Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
• Work with clients on accessing, obtaining, applying for resources related to housing search and support for maintaining housing such as income support, health insurance support, identification documents etc.
• Maintain communications with housing authorities, landlords and private management companies responsible for administering affordable housing options.
• Contact these providers on a regular basis to remain informed of available housing, open waiting lists, eligibility requirements and application processes.
• Work closely with clients on all phases of the subsidized housing process, including completing and following‑up on housing applications, researching available apartments, accompanying clients to all related housing appointments such as interviews, apartment viewings, and lease signing.
• Formulate and document individualized housing service plans for clients.
• Assist clients in creating goals that are achievable, concrete, and measurable and time limited.
• Maintain contact with other internal and external client providers, including, but not limited to counselors, case managers, and housing providers.
• Maintain timely and accurate records of all client work, completing all program required assessments.
• Maintain clear, concise and accurate client files and data‑based records.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings.
• Attend All Staff meetings, monthly staff trainings, program collaborative meetings, attend staff trainings when offered.
• Research and identify available rental opportunities, educate clients about the requirements to qualify; obtain and submit required documentation, and assist clients in the application process for available units and waitlist.

• Participate and support the agency in program holiday events, State House rallies, fundraising and advocacy events, HIV/AIDS rally and walk, and any additional functions.
• Attend weekly staff meetings, in‑service training and agency workshops.
• Attend additional training as requested by your supervisor to enhance skills.
• Perform any other duty or task that may be requested by a supervisor or the Program Director.
• Represent Victory Programs, Inc. in external meetings, as requested.

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