Intake Coordinator

Casa Myrna provides a supportive and rewarding workplace with an emphasis on the diversity and leadership development of our staff. As an equal opportunity employer, we are committed to workforce diversity and hiring people with diverse life experiences. Survivors, people who are bilingual/bicultural, BIPOC, people with disabilities, and LGBTQ+ people are strongly encouraged to apply.

Position: Intake Coordinator

Location: Boston, MA

Job : 202

# of Openings: 1

Casa Myrna is Greater Boston’s foremost provider of solutions to end domestic and dating violence. The agency operates three residential programs in Boston for survivors and children made homeless by domestic violence and commercial sexual exploitation, a comprehensive range of advocacy and supportive services, and Safe Link, Massachusetts’ statewide 24/7 toll-free domestic violence hotline. Casa Myrna believes that every relationship should be safe and healthy and works to end domestic and dating violence through education, awareness, and prevention.

The Intake Coordinator coordinates access to services for survivors of domestic violence who are looking for support from Casa Myrna’s Community Advocacy, Housing, Legal, Residential, and Counseling Programs. The Coordinator triages requests for the purpose of connecting survivors to immediate and/or ongoing services, conducts full intakes with survivors, and will provide some immediate advocacy, basic needs (with the support of advocates as appropriate), community resources, and referrals.

The Intake Coordinator will also support Community Advocacy Specialist with cases. The Intake Coordinator reports to the Sr. Manager for Counseling and Community Advocacy and works closely with all programs.

• Serves as the first point of contact and conducts screenings and full intakes for survivors seeking support from Casa Myrna’s Community Advocacy, Housing, Legal, Residential, and Counseling Programs. Also provides external referrals to resources, human services, or social service agencies as appropriate.
• Collaborates with program supervisors to ensure intake processes capture key information. Tracks the status of referrals across programs to ensure timely follow-up and ensure survivors are not lost between services.
• Maintains updated waitlists to connect survivors with internal and external services based on urgency and availability while tracking and reporting on barriers to accessing services.
• Facilitates warm hand-offs between survivors, program staff, internal and external providers to support continuity of care and safety planning, especially for survivors in crisis.
• Provides trauma-informed, culturally responsive advocacy — including emotional support, safety planning, resource navigation, and referrals — in Spanish and English; ability to speak other languages is a plus.
• Supports Community Advocates with cases that need additional coordination or resource support. Also works with Safe Link to maintain an updated list of resources and services commonly requested by survivors.
• Supports coordinating and tracking emergency financial assistance in partnership with the supervisor and the finance team; supports preparing related reports for funders and resource planning.
• Maintains timely and accurate records of all intakes, follow-up efforts, and services provided, entering each survivor into the database prior to referral.
• Provides feedback to supervisors and leadership on gaps in intake and triage protocols, contributing to ongoing improvements in service access and equity.
• Facilitates or co-facilitates workshops, psycho educational groups, or resource-based sessions that respond to emerging survivor needs, identified through intake trends and in collaboration with program staff.
• Develops and maintains a professional development plan and attends internal and external training, meetings, and conferences.
• Represents the agency at meetings with community collaborators and at other events as needed.
• Other related duties assigned by supervisor and agency.

• Committed to Casa Myrna’s values, mission of ending domestic/dating violence, commercial…