Housing Support Coordinator

Housing Support Coordinator – Justice Resource Institute

Join to apply for the Housing Support Coordinator role at Justice Resource Institute.

Are you passionate about social justice and ready to make an impact? If so, we have an amazing opportunity for you!

The Housing Support Coordinator will work with formerly homeless, disabled clients and their service providers to assist clients in utilizing a rental subsidy, accessing appropriate support services through the program and in the communities where clients live, and providing ongoing support through the recovery and stabilization process.

24 hours per week.

The pay range is $19.00 to $25.00 per hour. The range reflects what we reasonably and in good faith expect to pay for this role at the time of posting. Actual compensation may vary based on experience, education, licensure, certifications and qualifications. The range may be modified in the future.

• Provide ongoing housing support and stabilization services to a caseload of up to thirty clients. Maintain regular contact with assigned clients and key service providers to ensure continuity of services.
• Conduct home visits and maintain regular phone contact to assist clients in the transition to independent housing; develop skills needed for maintaining responsibilities of an apartment; provide ongoing needs assessment; coordinate services and make referrals; facilitate crisis intervention when necessary.
• Assist program applicants in completing housing intake to assess eligibility and identify housing and community support needs.
• Serve as liaison to Metro Housing Boston (MHB): accompany applicants to appointments; assist clients with documentation; facilitate negotiations between MHB clients, landlords to lease and maintain housing.
• Assist clients and HOP providers with housing searches and relocations: conduct outreach to potential landlords/management companies; accompany clients to view apartments; assist with rental applications; arrange for units to be inspected and approved by MHB; help locate furnishings and arrange move-in.
• Problem‑solve and provide ongoing support to HOP clients regarding housing‑related issues; serve as liaison to landlords.
• Keep accurate records of all interactions with and pertaining to clients. Protect confidentiality of client‑related records.
• Actively participate in regular staff meetings and individual supervision.
• Other duties as assigned by the Program Manager.

• Must be 21 years or older.
• Bachelor’s degree in a related field preferred, or 5 years of experience in a related field.
• Human service experience necessary. Experience working with homeless, chronically mentally ill, and substance‑using individuals strongly preferred.
• Knowledge of relevant human service agencies and housing systems.
• Strong interpersonal skills and ability to work with diverse populations.
• Bilingual candidates encouraged to apply.
• Capacity to be self‑directed, team‑oriented and flexible.
• Excellent oral and written communication skills.
• Background and driving record checks will be performed.

• We are committed to creating a respectful, collaborative workplace where every employee is valued and supported.
• We offer a $2,000 bilingual bonus to new hires who speak a second language other than English.
• Reimbursement available for registration costs and annual fees for professional licenses such as LMHC, LCSW, LICSW, RN and more.
• Access to Blue Cross medical and Delta Dental benefits.
• Retirement benefits including a 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to nearly $4,000 per year and discounted tuition rates to select partner colleges and universities.
• Wellness benefits including access to employee engagement groups, self‑care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full‑time employees in the first year and more.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person’s contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve.

JRI is an equal opportunity employer.