On-Call Case Specialist, Community Services

Careers At International Institute of New England

Share with friends or Subscribe!

Current job opportunities are posted here as they become available.

For more than 100 years, the International Institute of New England (IINE) has created opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts and Manchester, New Hampshire, IINE welcomes and serves thousands of individuals and families annually, including people displaced by political instability, violence, and climate crises;

survivors of human trafficking; and unaccompanied children joining family members in New England. As one of the oldest and largest organizations in the region, IINE plays a leading role in shaping public understanding and support of our newest neighbors.

At IINE, our people are united by a shared belief in the dignity, resilience, and potential of every individual. We are committed to creating an inclusive environment where diverse perspectives are encouraged, and every employee can grow professionally while making a meaningful impact in the communities we serve.

A dynamic and, forward-looking, non-profit, IINE seeks mission-driven, solutions-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving refugees and immigrants.

Overview

The Community Services Case Specialist provides placement, orientation, social services, and assistance to refugee, asylee and survivors of trafficking clients and their families under the supervision of the Community Services Manager. The objective of the program is to assist refugees, asylees and survivors of trafficking clients access services, removing barriers to basic needs to promote self-efficacy and economic self- sufficiency. The Case Specialist provides comprehensive case management services including apartment set-up, case planning, home visits, cultural orientation, program enrollment, advocacy, and referrals.

• Department
  :
  Community Services
• Status
  :
  On
  - Call, Part-time;
  Non-Exempt
• Pay Rate
  : $25.25/hour

Responsibilities

• Conduct pre-arrival orientation with anchor or relatives for refugee clients.
• Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
• Procure and set up apartments for refugee arrivals including the provision of furniture, household goods, and basic supplies.
• Provide initial reception and placement services, including airport pick up, on an emergency basis for refugee clients.
• Provide comprehensive case management services to clients including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
• Coordinate client services to accomplish goals of individual and family self-sufficiency.
• Work to identify at-risk clients; help develop and implement appropriate client service plans.
• Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DTA/DHHS, school enrollment, and SNAP complications.
• Support clients with transportation to and from appointments, in particular health appointments.
• Assist in the management and implementation of cultural orientation.
• Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.
• Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager.
• Counsel and assist families in adjusting to life in the United States and obtaining appropriate services.
• Coordina…