Human Service Assistant - Nubian Square - Spanish & Haitian Creole

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Job Description
- Human Service Assistant
- Nubian Square
- Spanish & Haitian Creole (260006E7)

Job Description

Human Service Assistant
- Nubian Square
- Spanish & Haitian Creole - ( 260006E7 )

Description

Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.
• Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
• Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Provide administrative support within the local office as assigned by the supervisor.
• Performs other duties as assigned in accordance with Departmental Policy.

• Excellent written and oral communication skills.
• Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
• Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to manage high-stress situations in a professional manner.
• Ability to understand and apply policies and regulations.
• Ability to be flexible in order to respond to changing requirements and priorities.
• Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.
• Ability to read, write and converse with clients, colleagues and external contacts in English and a second language.
• Two or more years work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling.

• Knowledge of specific local office procedures and requirements.
• Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities as they apply to this position.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• High-level personal computer skills and more in-depth knowledge of various software options.

NOTE:

Selected candidates must complete a language proficiency examination which will test reading comprehension, conversational, and writing skills in English and the specified second language.

About The Department of Transitional Assistance:
The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in…