Resident Services Coordinator

• Location 110 First Avenue,Charlestown, MA, 2129,United States
• Base Pay $65,000.00 - $67,000.00 / Year

Come join our growing team!

If you are looking for a rewarding career with opportunities for growth at a company that values integrity, innovation, and teamwork, Barkan Management Company may be the right fit for you.

Founded in 1964, Barkan Management Company is a leading property management firm providing professional management services to more than 200 residential communities across eight states, with regional offices in Boston and Washington, D.C. With more than 50 years of experience in real estate, Barkan specializes in community association and multifamily management, including both market-rate and affordable housing.

Our team of more than 800 professionals is committed to delivering exceptional service, maintaining the highest quality standards, and exceeding client expectations. Join Barkan as we continue to raise the standard of excellence in property management.

We are looking for a qualified, motivated, and experienced Resident Services Associate for a residential community located in[West Hartford, CT].[Monday thru Friday, 8:30 am to 5:00 pm].

The Resident Service Coordinator (RSC) is responsible for assisting tenants to identify services and benefits that will enable tenants to maintain independence. The RSC works in conjunction with the Property Manager and always maintains a mutually respectful, collaborative relationship. The objective of the RSC position is to work from an empowerment model toward the goal of self-actualization of the residents. The RSC must fulfill many roles to meet this goal including educator, community builder, advocate, investigator, liaison, and service facilitator.

• Coordinate supportive services for residents, with a focus on helping older adults maintain independence and successfully age in place.
• Assess residents’ psychological, physical, social, and service needs and provide appropriate referrals and follow-up support.
• Connect residents with community resources and entitlement programs, including transportation, meals, home health services, counseling, financial assistance, and healthcare resources.
• Build and maintain partnerships with community agencies, healthcare providers, and social service organizations to expand resident support options.
• Organize educational programs, wellness initiatives, social activities, and community events for residents.
• Assist residents and families with care planning and transitions to higher levels of care, including nursing home placement when necessary.
• Support property management by addressing tenant concerns, assisting with conflict resolution, and responding to unusual resident behavior or issues identified during inspections and recertifications.
• Maintain confidential resident service records, case notes, releases, and documentation in compliance with HUD and company requirements.
• Prepare monthly and annual reports and maintain accurate documentation for owners, management, and HUD compliance.
• Communicate regularly with residents through newsletters, flyers, calendars, and meetings.
• Utilize AASC and other industry software to document services, track resident needs, and manage reporting requirements.
• Attend required trainings and support additional administrative or resident service duties as assigned by management.

• A Bachelor of Social Work or degree in Psychology or Counseling is preferred.
• At least two years’ experience in social service delivery with an elderly and/or disabled population.
• Demonstrated working knowledge of supportive services and various resources that will be required to perform the duties of an RSC successfully.
• Demonstrated ability to advocate,…