Resident Assistant

The Resident Assistant is responsible for maintaining the overall management and maintenance of the residence, creating a supportive and welcoming environment for residents, and supporting the staff and the daily operations of the program. The Resident Assistant reports to the Program Director, or their designee, for support and supervision.

Location: Victory Programs new EA Family Shelter Priority Support Site (PSS) programs, located in Dorchester, provide safe, temporary congregate shelter for 18-22 high-risk families, referred by EOHLC, who enter the State’s EA shelter system with a Temporary Verification Waiver. Placement in the Priority Support Site program allows families in crisis the time (up to 45 days) to obtain required documentation needed to complete the full EA Shelter Application.

In parallel, the Program provides intensive case management, benefits navigation, housing counseling, crisis stabilization services, and access to vital resources, such as physical, mental, and behavioral healthcare. Additionally, the Program offers nutritious, culturally appropriate food, clothing, hygiene products, transportation, and household essentials. Once determined eligible, the Program supports the family’s transition to either a bridge‑or rapid‑track shelter in the state EA program.

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that the residence is maintained in a state of good repair, orderliness and is free from hazards.
• Assure that fire safety standards are met at all times.
• Coordinate the arrival of incoming families, fostering a welcoming, dignified environment, while offering education on house rules, program expectations, and local resources.
• Perform initial household screenings, complete intakes, and perform preliminary needs assessments to determine immediate needs, in coordination with Case Managers.
• Enforce all policies and procedures related to maintaining a safe and appropriate residential environment; while promoting a healthy, supportive, inclusive community.
• As directed, facilitate recreational, cultural, community, and youth programming on‑site.
• In coordination with Case Managers, assist in the gathering, processing, review, and proper filing of client documentation necessary for EA shelter application purposes.
• Engage in relationship building, Nonviolent Crisis Intervention, motivational interviewing and conflict de‑escalation as needed in the milieu space.
• Coordinate all aspects of family departures, including assistance with organization, coordinating transportation, confirming directions to the ultimate destination, and ensuring all materials are in‑order for a seamless transition.
• Accurately document observations, encounters, incidents and engagements with clients during your shift.
• Support with inventory of client belongings.
• Assist with storage of food, household supplies, linen supplies, including inventory, collection, distribution, and laundering as directed.
• Provide assistance with daily office and administrative functions e.g. filing, phone coverage, reception, maintenance of house records.
• Communicate to both management and peer staff any information specific to the organization and maintenance of the facility that occurs during shift (utilizing oral as well as written reports in the daily log and incident reports as required).
• Attend supervision, staff meetings, clinical team meetings and periodic professional development training and workshops as requested by the supervisor.
• Conduct safety, security and wellness rounds/checks throughout the program as scheduled to ensure the…