Case Manager

The Case Manager is responsible for the coordination and delivery of intensive case management services for families in VPI’s Priority Support Site (PSS) programs. The Case Manager’s primary focus is assisting families in completing their EA Family Shelter program application as quickly as possible upon entry to the Priority Support Site, including the expeditious collection of required eligibility documentation. The Case Manager also assists with benefits applications and linkages to urgent services, as needed.

The Case Manager reports to the Program Director for weekly supervision and programmatic assignments.

Victory Programs new EA Family Shelter Priority Support Site (PSS) programs, located in Dorchester, provide safe, temporary congregate shelter for 18-22 high-risk families, referred by EOHLC, who enter the State’s EA shelter system with a Temporary Verification Waiver. Placement in the Priority Support Site program allows families in crisis the time (up to 45 days) to obtain required documentation needed to complete the full EA Shelter Application.

In parallel, the Program provides intensive case management, benefits navigation, housing counseling, crisis stabilization services, and access to vital resources, such as physical, mental, and behavioral healthcare. Additionally, the Program offers nutritious, culturally appropriate food, clothing, hygiene products, transportation, and household essentials. Once determined eligible, the PSS program supports the family’s transition to either a bridge- or rapid-track shelter in the state EA program.

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Perform intake, triage, and needs assessments to determine urgent needs. Develop and implement EA application and short-term household stability plans.
• Develop a plan to support the family’s transition to bridge- or rapid-track shelter placement, once determined eligible for full shelter placement.
• Provide intensive case management services for assigned families to assist them in rapidly completing the State’s EA Shelter Program application, enrolling in public benefits (i.e. health insurance), and accessing community resources, such as healthcare.
• Provide high touch benefits navigation and enrollment assistance to clients, while coordinating resources in a confidential, time sensitive manner. Offer warm referrals and linkages to external providers (e.g., medical and behavioral health, pre- and post-natal care, early intervention, legal assistance), as needed.
• Diligently assist assigned families with the completion and submission of EA applications by providing timely assistance with all application materials, support in obtaining required supporting documentation, and professional advocacy to advance applications through the EOHLC process, while employing strategies to mitigate barriers for clients.
• Manage all aspects of the placement of incoming clients and departure of outgoing clients, including, but not limited to, coordinating transportation, communicating with external partners, conducting orientations, and providing expedited crisis stabilization services, as needed.
• Coordinate on-site recreational, cultural, youth, and non-clinical activities, as needed.
• Develop and monitor service plans as required by EOHLC as well as complete timely reporting of assessments, case notes, and relevant data into the HMIS/ETO system and the residents’ case files.
• Assist with obtaining required eligibility documentation, and uploading documentation to the Housing Help Hub, or transmitting…