Guest Engagement Liaison

Salary Range: $20.41 - $22.22 per hour

FLSA Status:
Non-Exempt

Schedule:
Full-time;
Tuesday - Saturday; 6:30AM - 2:30PM

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health.

Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House Day Shelter. GELs engage with guests through various in-reach activities and appropriately direct and connect guests to other support systems throughout SFH. GELs have a particular focus on guests who most often access refuge services such as shelter, meals, showers, clothing, etc., but are the least engaged in other recovery and readiness services.

GELs work to encourage these guests to connect with more individualized and stabilizing services, such as housing, income, and behavioral health. GELs work collaboratively with all SFH programs and services to support guest needs.

• Establish and maintain a welcoming, positive, inclusive, and respectful environment for all SFH guests.
• Orient and direct guests to all SFH programs and services, ensuring they can effectively navigate the building and understand all service options.
• Perform comprehensive enrollment and screening of all new guests and refer to internal supportive services, such as (Behavior Health) clinical and case management services, recovery resources, workforce development, and housing needs for homeless adults.
• Monitor and track guest usage of Day Shelter services, greeting and scanning at various entry points, and collaborating with CES team to ensure any service limitations or suspensions are enforced.
• Promote SFH services by posting and distributing brochures, pamphlets and other materials regarding services.
• Provide guests with information on other resources in the community.
• Document interactions with guests, incidents, alerts, etc. in the HMIS system ensuring all documentation is entered accurately and in a timely manner.
• Work collaboratively with other team members within the Guest Services Department to provide coverage and further engagement with guests as needed.
• Proactively communicate with teammates regarding hard to reach-guests presence in the building using public alert system and monitoring HMIS for any important updates.
• Facilitate recreational and group activities organized by the Guest Services Department.
• Collaborate with Guest Services Manager and senior members of the Day Shelter to monitor progress on special projects and provide feedback on agency priorities.
• Support special projects as identified by…