Case Management Supervisor

Job Description

Description

The Massachusetts Department of Mental Health (DMH) Metro Boston Fuller Site is seeking an experienced Human Services Coordinator II to serve as a Case Management Supervisor in the Greater Boston Area. The successful candidate will provide direct supervision, orientation, training, and consultation to Human Services Coordinator I staff who support adults eligible for DMH services. The Case Management Supervisor assigns individuals referred for case management, oversees the delivery of appropriate and high-quality services, monitors treatment and rehabilitation progress, and helps ensure compliance with DMH regulations, policies, procedures, and documentation standards.

This position also serves as a liaison and consultant to DMH inpatient facilities, community hospitals, service providers, and community partners, and may function as a contract monitor for DMH-funded services. The Case Management Supervisor promotes DMH's philosophy of recovery, trauma-informed care, person-centered choice, cultural humility, self determination, and protection of human rights.

Please Note
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Schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with Saturday and Sunday off.

• Provides direct supervision, case consultation, orientation, and training to assigned HSC I staff; assigns work and caseloads, documents supervision, identifies training needs, supports effective performance, and addresses work-related or performance concerns.
• Oversees HSC I case management practice to ensure compliance with DMH regulations, policies, procedures, service standards, and required time frames.
• Reviews case management documentation for quality, accuracy, timeliness, and completeness, including face-to-face and collateral contacts, progress notes, comprehensive assessments, Individual Service Plans (ISPs), incident reports, screenings, referrals, clinical review summaries, and discharge or transition plans.
• Conducts utilization management reviews; audits and approves monthly case management billing; and uses available reports and data to monitor case management activity, identify gaps or trends, and improve performance outcomes.
• Assigns and regularly reviews HSC I caseloads to assess service needs, determine priority levels, support appropriate distribution of work, and evaluate the continued need for DMH services.
• Maintains an assigned caseload, as needed, and provides comprehensive case management services, including assessment, ISP development, service coordination, advocacy, risk-management planning, and assistance with housing, benefits, health insurance, appointments, transportation, life-management tasks, and access to community resources.
• Facilitates and participates in the development of risk and safety plans in accordance with DMH protocols and policies, in collaboration with staff, individuals served, supervisors, crisis intervention services, providers, families, guardians, and other authorized supports.
• Ensures HSC I staff respond to crises through timely face-to-face or telehealth contact when appropriate, communicate directly with Mobile Crisis Intervention, the Behavioral Health Help Line, and/or 911, and complete required alerts and follow-up documentation.
• Conducts in-person screenings and Needs and Means Assessments; responds to requests for interim services; recommends or refers individuals to appropriate services; and supervises assessments conducted by Case Managers.
• Responds to inpatient units, crisis providers, service providers, and community members as the identified supervisory contact. Communicates critical concerns to the Site Director promptly and maintains professional follow-through.
• Oversees onboarding and…