Resident Services Coordinator Job Boston area,Massachusetts USA,Social Work

Job Title: Resident Services Coordinator

Business Unit: Supportive Housing

Department: Supportive Housing

Reports to: Program Manager

FLSA: Non-Exempt

Grade Level: 8

Classification: Regular Full-time (35 hours)

Salary Range: $47,000

SUMMARY OVERVIEW

The Resident Services Coordinator is an on-site position in Supportive Housing sites that BSHC has contracted with housing authorities/privately owned housing developments to provide assistance to all residents to age in place and make lifestyle changes that improve the quality of their lives. The RSC will support the ability of all tenants to continue to live where they are safely and appropriately and facilitate linkages and referrals to all levels of community-based services and monitor delivery of services.

RSC assists residents with appointments, community referrals, coordinating services with external agencies, arranging transportation and translation services and is responsible for arranging and coordinating all supportive housing program activities. The RSC works closely with the building's Resident Services Coordinator and/or building manager to identify residents who might be in need of Home Care or other services, and provides assistance with tenancy issues, as appropriate, to help avoid eviction.

The incumbent is responsible for both identifying issues that arise in a building and effectively working with all partners. The RSC will work with all residents regardless of age and coordinate activities and services for those whose ability to continue to live independently have been compromised by frailties and impairments. The RSC will be solely based in select buildings that Boston Senior Home Care has partnered with.

ESSENTIAL

FUNCTIONS

Duties _______ through _______are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions. [TBD]

Serve as a resource person for the assigned Supportive Housing building by providing knowledge on consumer and government resources etc. to all residents while also promoting self-sufficiency and preserving dignity.

Develop and maintain positive relationships with on-site Supportive Housing partners including but not limited to building manager, assistant manager and maintenance.

Trained on Evidence Based classes and conduct trainings for the residents.

Disseminate information to all residents by creating and maintaining monthly calendar of events and newsletter, and ensure information is offered in languages that target the primary cultural groups in the building.

Maintain a Supportive Housing office within the assigned building that ensures the security of confidential information.

RSC will collect, report, maintain and analyze statistical information accurately and timely for both internal use and partners/funders requirements. Analyze and utilize outcomes data as the basis for continuous program improvement.

Develop and implement outreach activities to identify residents who are in crisis (eviction, exploitation) and require intervention through community based referrals.

Plan and direct on and off-site creative social activities, workshops and educational programs. Examples include films, arts and crafts, games, outings and wellness activities. Develop and implement procedures for engaging consumers in planning, implementing, leading and participating in activities.

Document resident interactions and maintain resident files in accordance with BSCH standards.

Perform other duties as assigned by Director of Community Housing.

COMPETENCIES

The RSC must possess an ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations.
RSC must be able to maintain appropriate composure when faced with escalated situations and be able to successfully exercise conflict management skills effectively.
Interpersonal flexibility, initiative, teamwork, a customer service attitude and excellent oral and written communication skills
Solid organizational skills
Must have demonstrated computer experience, and be able to perform basic data entry and effectively utilize MS Office Suite.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform…