SAVE Peer Support Outreach Coordinator

An Official website of the Commonwealth of Massachusetts

Job Description - SAVE Peer Support Outreach Coordinator (2600077G)

Job Description

SAVE Peer Support Outreach Coordinator - ( 2600077G )

Description

The Executive Office of Veterans Services (EOVS) serves as the primary advocate for veterans, active service members, and their families across the Commonwealth of Massachusetts. EOVS is committed to ensuring that veterans and their families have awareness of and access to the benefits, services, and support they have earned, and that they are treated with dignity, honor, and respect.

Through its oversight of veterans’ programs, state-operated Veterans’ Homes, Memorial Cemeteries, outreach initiatives, and constituent services, EOVS works to improve the lives of those who have served and their loved ones.

The Executive Office of Veterans Services is seeking a new Peer Support Outreach Coordinator to join their SAVE team!

The SAVE Peer Outreach Coordinator performs field-based client focused peer engagement and outreach with service members, veterans, and their families to support suicide prevention, housing system navigation support, recovery, and connection to appropriate services. Conducts predictable and consistent face-to-face meetings with veterans in community settings to assess immediate needs, provide peer support, and facilitate linkage to federal, state, municipal, and community-based resources.

The position is non-clinical and operates within established Executive Office of Veterans Services policies, procedures, and scope of practice, with strict adherence to HIPAA, confidentiality, and Personally Identifiable Information (PII) protections.

• As it relates to military service members, veterans and their families:
• Administers an in-depth intake which captures the following information: physical ability, service information, contact information, exposure to trauma, substance use history, suicidal ideology, next of kin, mental health history and other pertinent information, in accordance with EOVS protocols and confidentiality requirements.
• Assists veterans in identifying immediate needs and short-term goals and documents action steps consistent with peer support and outreach guidelines.
• Refers veterans to service providers who can help them attain goals identified from the intake assessment.
• Facilitates warm handoffs and connections to community-based service providers, including coordination of appointments and, when appropriate and approved, accompaniment to meetings to support engagement and continuity of care (in accordance with EOVS policy and safety protocols).
• Participates in outreach events and informational activities to promote awareness of EOVS services.
• Represents the SAVE Team at Continuum of Care, various task force, interagency or intra-department meetings, as assigned and relevant to outreach coordination.
• Collects, documents, and contributes to programmatic data related to outreach activities, service utilization, and veteran needs to support quality improvement, reporting requirements, and program evaluation efforts in accordance with EOVS standards.
• Represents the SAVE Team in public forums focused on veteran outreach and engagement, as assigned.
• Identifies systemic barriers impacting veterans’ access to services and works collaboratively with internal teams and external partners to reduce obstacles, improve service coordination, and promote equitable access to care and resources.
• Supports veterans in understanding available services and assists with navigation and communication with service providers, referring legal, clinical, or benefits determinations to appropriate professionals.
• Attends case…