Bilingual Registry Specialist

Bilingual Registry Specialist# Careers## Bilingual Registry Specialist Apply:
United States (Remote):
Full time:
Posted Today:
JR102268

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.

PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit  Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:
* Program Consulting
* Finance Consulting and Billing Services
* Applied Technology
* Outsourcing and Operations
* Strategy* Project and Grants Management
* Assessments and Feasibility Studies
** Company Overview:
** Public Consulting Group LLC provides management consulting, technology solutions and operational implementation services to help public sector human services, health, education, and clients achieve their performance goals and better serve populations in need.

Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2,000 professionals in 60+ offices around the U.S., in London, England, Montreal, Canada and Lodz, Poland.  The firm draws on more than 35 years of consulting to public and private sector clients to deliver best-practice solutions and measurable results.
*
* Essential Duties and Responsibilities:

** PCG is seeking a Registry Specialist to support the day-to-day operations of the technical assistance and call center supporting the NJ Workforce Registry project being led by PCG for the New Jersey Department of Human Services, Division of Family Development.
** General Duties
*** Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers
* Problem solving/brainstorming of Registry functions
* Interface with program administrators and registry customers via phone and email  + Return daily phone calls and emails  + Answer phones during individually assigned phone times
** Registry Responsibilities
*** Enters data into Registry and Member’s profile
* Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management System
* Specialists process emails, scan and track USPS mail, enter Registry data in order to process all applications, and verify education and professional development hours.  + Inform workforce clients regarding Career lattice, Credentials, Apprenticeships, Scholarships, and Career pathways  + Update existing data and information in the registry
* Provide technical assistance on registry features and functions to the membership
* Provide optimal customer service
** Grant funds Responsibilities
*** Trouble-shoot all grant funds requests and or issues
* Provides technical assistance to the workforce when needed
* Follows up with Grant funds candidates to inform them of missing items required to complete the application process
* Inputs grant funds data for each applicant and…