US - API Integrations Implementation Specialist

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Full Time Boston, MA, US

Salary Range: $70,000.00 To $90,000.00 Annually

Location:

Remote in the US

Open Exchange delivers virtual and hybrid events for the world’s largest investment banks, alongside hundreds of corporate clients and organizations. More than half a million virtual meetings and over two thousand conferences have run on our platform.

For many of our clients, our platform is not just a tool they log into. They license access to our API suite to connect us to their own event management system, CRM or research workflow — automating event creation, attendee registration, reporting, and the retrieval of recordings and transcripts for compliance archiving. A growing share of our most significant relationships now runs this way.

This role owns those integrations end to end: scoping them before the deal closes, delivering them, and making sure our own teams can run them afterwards.

• Works daily with:
  Sales and Account Management, Product Management, Engineering, Event Delivery/Production, Client Support
• Client-facing:
  Yes — with client technical leads, platform owners, and their vendors
• Location:
  
  Remote in the US or UK, with occasional travel

1. Pre-sales and scoping

• Join Sales on opportunities where an API integration is part of the deal — translating a prospect’s requirement into what our APIs can actually do, and being honest about what they can’t.
• Run technical discovery: what systems they are integrating from, who owns them, their authentication model, and how their event workflow runs today.
• Produce scoping documents and solution designs that Sales can attach to a proposal and Engineering can stand behind.
• Give commercial decisions a realistic view of what an integration will take, from us and from the client — including saying no to the ones that aren’t viable.

2. Implementation and technical delivery

• Own the integration from signed contract to the client running live events — milestones, dependencies, client-side blockers, and keeping both sides honest about the critical path.
• Guide client engineering teams through the OE API modules — event and meeting management, registration, reporting, and post-event artifacts — including account setup, credentials and environment access.
• Agree the authentication and access model with the client: API credentials, SSO setup, and attendee joining methods.
• Run integration testing and UAT: build the test plan, work through failure cases, validate data flows end to end, and sign off go-live readiness.
• Support platform migrations, sequencing the change so the client’s events keep running throughout.
• Design integrations around how events actually get run — by our Delivery teams and by the client’s planners and producers — not just around what the API allows.

3. Enablement of Delivery and Support

• Treat every integration as unfinished until our Delivery and Support teams can run and troubleshoot it without you.
• Build and maintain the operational documentation for each integrated client: how their events get created, which fields flow from where, the known quirks, and what “normal” looks like.
• Deliver training — live sessions, runbooks, decision trees — pitched at the people supporting live events when you’re not online.

4. Complex client issues

• Sit inside the Support escalation path as the senior technical resource for integrated clients.
• Diagnose issues that cross a boundary — API payload and field-mapping problems, authentication and SSO failures, data discrepancies between systems, and access not behaving as…