Manager II, Innovation and Technology Management

Leads a high-performing platform and developer experience engineering team that improves engineering effectiveness and maintains the health, reliability, and security of shared application infrastructure and capabilities. Partners with engineers and stakeholders across the organization to understand their needs, identify improvement opportunities, and translate them into a prioritized backlog of work that maximizes business impact and engineering productivity. Owns discovery and prioritization across the team's backlog, balancing competing needs, evaluating trade-offs, and determining where the team can deliver the greatest value.

Plans and directs the team's day-to-day work, removes obstacles, and creates an environment where the team can be successful.  Provides technical leadership by collaborating with engineers to translate identified needs into well-defined technical work, guiding technical decisions, and promoting engineering best practices. Helps the team balance new capabilities and developer experience improvements with ongoing operational responsibilities and long-term platform health.

Identifies opportunities to improve engineering productivity, software quality, reliability, and security, and advocates for the tools, systems, and investments needed to achieve these outcomes. Serves as the primary engineering point of contact for the team's work and communicates priorities, progress, risks, and opportunities to engineering leadership and stakeholders across the organization.  Coaches and develops engineers through mentoring, regular feedback, career guidance, and performance reviews.

Creates an environment where engineers take ownership of their work, collaborate effectively with teams across the organization, and continue to grow their technical and professional skills.

Required Qualifications 10+ years of professional software engineering experience, including leading technical initiatives and delivering software in an agile environment. 5+ years of experience managing and developing software engineers, including performance coaching, career development, and performance reviews. Experience leading a platform, enablement, developer experience, or infrastructure engineering team, with responsibility for technical direction and delivery.

Experience with discovery and prioritization across a broad engineering backlog, including identifying engineering needs, evaluating opportunities, balancing competing priorities, and making informed trade-offs based on business impact and effort. Experience partnering with engineers and cross-functional stakeholders to understand pain points, uncover unmet needs, and translate them into actionable, prioritized work. Strong technical leadership skills, including guiding technical decisions, promoting engineering best practices, and delivering reliable, maintainable, and secure software and infrastructure.

Excellent communication and collaboration skills, with the ability to influence decisions, build alignment, and explain technical trade-offs to technical and non-technical stakeholders. Strong problem-solving and decision-making skills, with the ability to navigate ambiguity, balance planned improvements with operational needs, and drive successful outcomes.  

Preferred Qualifications Familiarity with technologies used in our development environment, such as Python, Django, JavaScript/Type Script, Docker, AWS CDK and CI/CD pipelines.

Experience with AWS services and cloud infrastructure, such as Lambda, Fargate, API Gateway, Cloud Front, S3, DynamoDB, Event Bridge, Aurora, and Open Search. Experience maintaining and evolving legacy applications, with sound architectural judgment about when to optimize or refactor existing systems versus…