Fleet Service Agent

Location:

Logan Intl Apt (BOS-TRML)
Additional Locations:
Boston, MA

Requisition

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.
• The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement.

These are the essential functions of the job

Fleet Service Agent or Clerk / Fleet Service Crew Chief

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.

Aircraft Movement

• Guide aircraft by standing and holding wands at or above shoulder height
• Operate machinery to perform airplane movement

Aircraft Arrival

• Arrive at gate in advance of aircraft arrival
• Participate in pre-arrival briefing
• Chock aircraft wheels
• Position safety cones around aircraft
• Position equipment (e.g., air-start units, conveyors) by aircraft
• Connect ground power, pre-conditioned air, and air-start units
• Service aircraft potable water
• Transfer baggage/cargo to and from belts, carts, baggage devices, and containers
• Drive tug and cart to designated aircraft and drop-off areas
• Open and close cargo door of aircraft
• Remove baggage/cargo from aircraft cargo compartment
• Scan baggage/cargo
• Interpret documentation (e.g., bag tags) to determine proper handling of baggage/cargo
• Finalize load plan (Crew Chief only)
• Direct team in loading baggage/cargo in the aircraft cargo compartment according to weight and balance specifications (Crew Chief only)
• Load baggage/cargo in the aircraft cargo compartment according to weight and balance specifications

Pushback

• Disconnect ground power, pre-conditioned air, and air-start units
• Ensure all equipment is removed from the safety envelope prior to pushback
• Remove chocks from aircraft wheels

Aircraft/Gate Safety

• Monitor traffic around the gate area to prevent collisions
• Remove any foreign-object debris from the safety envelope
• Perform pre-departure and post-arrival aircraft walk-around
• Inspect aircraft pre- and post-flight
• Report identified aircraft damage to crew chief, supervisors, pilots, and/or maintenance

Communication and Effective Operations

• Ensure gate has resources needed to facilitate effective operations
• Complete forms required for operational requirements (Crew Chief only)
• Communicate with team members in a professional manner
• Lead and direct team (Crew Chief only)
• Follow Crew Chief/Lead instructions
• Communicate with others outside team (e.g., operations, load planners, other departments)
• Communicate with flight deck using proper verbiage when necessary or required
• Coordinate with other operational personnel to ensure efficient loading of baggage/cargo, aircraft servicing, and pushback

• Move baggage and cargo of various weights to and from aircraft
• Drive and operate belt loaders
• Service aircraft at gates with ground power and air conditioning
• Tow and pushback aircraft from gates
• Service aircraft lavatories and water ports
• Clean interior of aircraft when needed
• Position beverage and luggage carts around the ramp area
• Work outdoors in various weather conditions
• Work shifts that include irregular and/or extended hours, weekends and holidays.

• High school diploma or GED or international equivalent
• Must be 18 years of age or older
• Lift, load, unload, and…