BOS Lead Passenger Service Agent - Sata Airlines

BOS Lead Passenger Service Agent - Sata Airlines

1 day ago – Be among the first 25 applicants.

This range is provided by Swissport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$22.00/hr - $22.00/hr

Pay for this role is $22.50/hr.

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations worldwide.

Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including, but not limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints, and other duties as assigned.

Full‑time employees are offered a range of health and wellness benefits, 401(k) with company match, paid vacation time, sick time, and company paid holidays.

• Supervise/control staff assignments including reporting, absences, overtime, and compensation.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensuring the delivery of training to the required standard.
• Ensure compliance with all Swissport corporate safety and security procedures to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain up‑to‑date company and customer manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels, including staff briefings, shift handover meetings, 1‑1’s, and completion of relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Implement and monitor the local emergency plan.

• High School Diploma or equivalent.
• 3–5 years industry experience.
• 1–3 years managerial or supervisory experience.
• Ability to work in a team environment.
• Excellent organizational and planning skills.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Must be able to work in inclement weather.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at  to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Mid‑Senior level

Full‑time

• Management and Manufacturing
• Airlines and Aviation