BOS Lead Passenger Service Agent - TAP

BOS Lead Passenger Service Agent - TAP

Swissport is a global leader in aviation services. We provide Ground, Cargo and Passenger Services to over 300 million passengers annually.

$22.00/hr - $22.00/hr

Are you ready to take flight in a dynamic and fast‑paced aviation industry? Swissport’s mission is to provide consistent and tailor‑made solutions for a better customer experience.

We value people who align with our core values of Show You Care, Do the Right Things, and Win as a Team. We are looking for dedicated individuals to join our team across the globe.

Lead Passenger Service Agent provides all required passenger/customer services as contracted by the customer, including reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling VIPs, providing special passenger assistance, handling complaints and other duties as assigned.

The expected pay rate is $22.50/hr full‑time employees receive health and wellness benefits, 401(k) with company match, paid vacation, sick time, and paid holidays.

• Supervise/control staff assignments including reporting, absences, overtime and compensation.
• Plan and deploy resources to ensure we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing employee performance and ensuring the delivery of training to the required standard.
• Ensure compliance with Swissport corporate safety and security procedures to meet / exceed regulatory standards and deliver the desired customer service experience.
• Maintain up‑to‑date company and customer manuals and documentation.
• Build and maintain relationships with customers and airport authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels, including staff briefings, shift handover meetings, 1‑1s and relevant reports.
• Ensure compliance with Swissport's SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflict and irregularities and take appropriate action.
• Responsible for maintenance of assigned equipment and materials.
• Implement and monitor the local emergency plan.

• High School Diploma or equivalent.
• 3–5 years industry experience.
• 1–3 years managerial/supervisory experience.
• Ability to work in a team environment.
• Excellent organizational and planning skills.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office.
• Must be able to work in inclement weather.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation!

Mid‑Senior level

Full‑time

Management and Manufacturing

Airlines and Aviation