BOS Duty Manager Cargo Services

BOS Duty Manager Cargo Services

Location:

Boston, MA

$85,000.00/yr - $85,000.00/yr

As a Cargo Duty Manager, you will be responsible for the day‑to‑day safe and efficient operation of cargo services while ensuring customer service standards and contractual obligations are met. The role involves overseeing quality, health, safety, and environmental activities, managing staff time, maintaining operational documentation, implementing local emergency plans, developing relationships with customers and airport authorities, resolving conflicts, and complying with SOPs.

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Effectively manages staff time to reduce dependence on overtime
• Ensures applicable safety and quality standards are met
• Maintains as well as up‑dates company’s and customer manuals and documentation
• Implements and monitors the local emergency plan
• Develops and maintains good relations with customers and airport authorities
• Find solutions to conflicts and irregularities
• Attends and contributes to internal meetings
• Comply with company Standard Operating Procedures (SOP) and policies
• Perform related duties as assigned

• High school diploma or equivalent required. Degree preferred
• A minimum of 5 years warehouse management experience
• Ability to deal with conflict
• Communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Must be able to work flexible working hours

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation.