Duty Manager Boston

Ready to take the lead when it matters most? As a Duty Manager, you’ll steer safe and punctual ground operations, ensure swift recovery during irregularities, and create a welcoming, premium experience for our passengers.

Join the Lufthansa Group, bring your operational expertise and leadership to the forefront, and make an impact on every shift.

Ready to step up? Apply now!

• Build relationships with premium customers and ensure personalized service
• Act as a customer care ambassador if assigned
• Ensure staff embodies product philosophy and service standards
• Conduct daily flight briefings and oversee supplier performance
• Monitor and optimize station processes, including flight operations and special services
• Support the Station Manager in handling conflicts and alternate airport operations
• Foster quality awareness and intervene in service shortcomings
• Oversee administrative tasks, audits, and cost control measures
• Ensure safety, security, and emergency response
• Supervise staff, duty rosters, and training logistics
• Maintain communication with authorities, passengers, and internal teams

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy - Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

Join Lufthansa!

15-20 Vacation Days

401k plan

Education

Employee Assistance Program

Family Policy

Flex Holidays

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

• High school diploma/GED required; bachelor’s, or master’s degree desirable
• 2-3 years of work experience, including at least 1 year in ground operations
• Leadership experience required
• Fluency in English required;
  German/other languages desirable
• Knowledge of LHG operator specifics, other airlines, & airport procedures
• Training in Passenger Service, Leadership, and Safety Management
• Proficiency in MS Office
• Ability to work under pressure & manage conflicts
• Legal work permit in the U.S. required
• Willingness to travel and work shifts/overtime
• Exposure to outdoor weather, noise, and high-stress environments
• Must be willing to be ramp trained as Aircraft Loading Supervisor and keep up the qualification (3-5 flights a month)

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.