Customer Service Representative

Overview

Lake Pleasant RV Park is looking for a new customer service representative. We offer year-round sustainable employment for all of our employees. We are looking for long-term, full-time, and part-time employees. Are you looking for a new adventure?

We are a family-owned business serving the RV Community on a nightly, weekly, and seasonal basis. Our ideal candidate will be comfortable interacting with guests from all over the world, have a pleasant and welcoming demeanor, and be willing to work in a team environment. Weekend and (some) holiday work is a must. Propane tank filling training and pumping ability is a requirement for this position.

• Draft correspondences and other formal documents
• Plan and schedule reservations
• Greet and assist onsite guests
• Answer inbound telephone calls
• Develop and implement organized filing systems
• Perform all other office tasks
• Customer Service (create a pleasant, welcoming environment for guests)
• Computer experience (especially Excel, google suite, and any new programs)
• Ability to pump propane into cylinders and motor homes (lifting of tanks is necessary)
• Multitasking/sense of urgency/pro-activeness
• Cleaning office/Laundry room
• General building maintenance/restroom cleaning
• Knowledge of the surrounding cities and ability to give directions
• General knowledge of RVs is a significant plus
• Work in a team-based environment
• Work with limited directions, learning the system and being proactive
• Pay is determined based on experience
• Weekend work is required
• Back-to-back shifts are a possibility
• A STRONG understanding of the importance of attendance requirements due to the limited staffing
• Must be able to pass a full background check before a formal job offer

• What will help you excel in this position:
• Proficiency in using technology to support work activities, e.g., expertise in Adobe and Excel with proven ability to develop charts and graphs to summarize information for reporting
• Communicate effectively on the telephone, in person, and in written correspondence
• Prioritize workflow and complete multiple tasks simultaneously and accurately
• Detail-oriented and highly organized with proven follow-up capabilities
• Processing accounts payable
• Reconciling cash receipts
• Auditing financial statements
• Entering information into the daily monetary logged database
• Reconciling Bank Statements
• Record transactions
• Processing Payments via Credit card machine