Field Support Technician

Field Support Technician

On-site client visits are an essential part of this role. As a result, we are only considering candidates who currently reside in the Seattle area or are willing to relocate before their start date. If you are unable to meet this requirement, we kindly ask that you do not apply.

The Opportunity As a modern technology consulting firm, ISO is at the forefront of change. We strengthen our clients with technological solutions that help them boost performance, streamline processes, and excel at serving their customers. With ISO, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes.

We are looking for a Field Support Technician to provide onsite and remote technical support for assigned clients, with a primary focus on day-to-day reactive support, endpoint needs, and consistent client-site coverage.

Our Core Values

• We are client centric.
• We are innovative.
• We are results driven.
• We pursue excellence.
• We are trustworthy.
• We empower our team.

Why ISOutsource?

• Access to Management and Senior Leadership.
• Ability to define your own niche within the organization.
• Exposure to a wide range of technologies.
• Monthly training and career enhancing opportunities.
• Being part of a highly skilled team who is willing to help and share knowledge.
• Tons of room for growth, ISO has a long history of promoting from within.
• A company emphasis on work/life balance.

We Take Care of Our People

• Excellent total compensation package
• A salary range of $70,000 to $85,000 annualized
• Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities including trivia nights, holiday parties and more.

Work you will do as an ISOutsource Field Support Technician:

• Provide professional onsite and remote technical support to end users, including dedicated onsite support at local client locations up to five days per week, based on client and business needs.
• Troubleshoot workstation, software, hardware, connectivity, account, printing, peripheral, and related endpoint issues.
• Perform user onboarding and offboarding in accordance with approved procedures and client requirements.
• Configure, deploy, replace, and troubleshoot laptops, desktops, and related end-user equipment.
• Coordinate approved hardware procurement, replacement, setup, and delivery activities.
• Triage incoming technical issues, assess scope and risk, and determine the appropriate path to resolution.
• Independently resolve documented, single-user, endpoint, and other low-risk support issues.
• Perform approved multi-user or infrastructure-related tasks only when supported by a documented runbook, authorized access, and a defined escalation path.
• Recognize work requiring senior-specialist, security, architecture, or consulting expertise and escalate promptly.
• Develop working knowledge of assigned client environments, standards, contacts, and recurring support needs.
• Support reactive onsite needs for other clients within the assigned local service area when not providing dedicated client coverage. Travel expectations may vary by market, client need, and business priority.
• Maintain accurate and timely ticket notes, technical documentation, status updates, and time entries.
• Communicate clearly with clients and internal teams regarding issue status, next steps, resolution, and escalation.
• Coordinate with On-Demand Support, Consulting, Security, and…