E-COMMERCE​/CLERK

Position

e-COMMERCE/CLERK at Kroger

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Minimum
  • Ability to work without supervision.
  • Ability to read shelf tags.
  • Excellent oral/written communication skills.
  • Basic math skills (counting, addition, and subtraction).
• Desired
  • Any experience in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

• A wide range of healthcare coverage
  • Comprehensive medical, dental, vision and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling
  • Full‑time and part‑time roles with paid time off, including holidays and sick pay based on eligibility and length of service.
• Emotional and financial support
  • Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts
  • On purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.
• Health & Well‑being Benefits
  • Health care benefits.
  • Paid time off such as vacation, sick leave, and parental leave.
  • Mental and emotional support resources through our Employee Assistance Program.
• Financial Benefits
  • Participation in a 401(k) plan and/or Taft‑Hartley pension fund, subject to certain eligibility requirements.
  • Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements.
  • Potentially…