Billing Services Analyst

November 23, 2026

Full Pay Range

62,816.

Generally, the hiring range is from the minimum up to 80% of the range.

This is a full-time salaried position.

OVERVIEW OF ROLE (Transportation and Mobility)
Under general direction, performs advanced-level customer service, analytical, and technical support for the Transportation Maintenance Fee (TMF) billing program. This role is responsible for the billing, collection, monitoring and reporting of annual revenue and serves as the first point of contact for escalated customer issues. Acting as a technical expert, the role applies TMF billing structures while supporting the team in resolving complex billing and payment issues.

Additionally, this role maintains positive working relationships with major billing accounts, trains new staff, updates training materials, and backs up Billing Services Specialists and Billing Services Analyst for Utilities – all while contributing to a culture of efficient, effective service delivery based on trust and teamwork.

• Analyzes and advises on complex billing and payment matters and anomalies, including TMF calculations, revenue reporting, payment processing, collections, and customer service under direction from supervisor and in coordination with the Budget Analysts in the Utilities and Transportation and Mobility departments.

• Champions and models customer service philosophy and trains others in customer service expectations and practices in collaboration with the supervisor.

• Calculates bills and maintains relationships with major billing accounts to enhance communications, develop efficient, streamlined processes for customers with multiple accounts.

• Audits new account billing to ensure calculations are accurate.

• Coordinates with the supervisor the Transportation and Mobility Budget Analysts on account disputes, adjustments, and settlements with customers.

• Serves as the initial customer escalation point for complex concerns, calculations, and account inquiries, and ensures that documentation of customer interaction complies with retention requirements.

• Coordinates with the Planning and Development Services department and other sources to obtain necessary data and information to set up new accounts. Researches property development documents that inform TMF billing accounts. Applies TMF rules to new accounts and complex fee adjustments.

• Tests systems integrations and business processes when software upgrades occur.

• Coordinates with the Transportation and Mobility department to obtain necessary data and information to set up new accounts. Researches property development documents or business license/sales tax information to inform transportation maintenance fee billing.

• Identifies and implements opportunities to streamline information transfer processes between the Planning and Development Services department and Utility Billing group.

• Performs quality control on all high-risk processes, including revenue, cash deposits and accounts receivable records.

• Provides billing and collections training to new staff and updates training materials.

• Coordinates with budget analysts and other financial staff on analysis, compiling data, and generating reports for special projects and other related support functions as needed, including gathering data that is used during the annual audit process.

• Applies relevant rules and regulations in Boulder Revised Code, 1981, including the TMF rules and requirements.

• Backs up Billing Services Coordinators, Specialists and Analysts for both Utilities and Transportation and Mobility as needed.

• Provides general support to the backflow program and…