Operations Specialist

It’s a great time to join the City of Boulder!

Final date to receive applications:

October 22, 2026

Compensation Details:

Hiring Range
25.93 - 37.60

This is a full-time hourly position.

Scheduled Weekly

Hours:

40

Benefit Eligibility Group:

BMEA (20+ Hours)
Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description

Summary:

Under general direction, coordinates, oversees, and provides direct administrative, operational, and fiscal support across all Fire-Rescue divisions; serves as the department's primary Colorado Open Records Act (CORA) coordinator; manages calendars and scheduling for department leadership; works with confidential, personally identifying, and protected health information with a high degree of discretion; and performs related duties as required.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates and identifies high-priority work issues and items regarding departmental tasks.

Ensures a prompt response to correspondence and requests for information and directs items to appropriate staff for review and response.

Manages the flow of information and responses.

Routinely handles confidential information, personally identifying information (PII), and protected health information (PHI), and exercises sound judgment and discretion in accordance with HIPAA, state statute, and department policy in doing so.

Manages and maintains calendars for the Fire Chief, Deputy Fire Chief(s), and Division Chiefs, including scheduling appointments, meetings, and speaking engagements, and resolving scheduling conflicts on their behalf.

Provides general administrative support across all Fire-Rescue divisions, including Community Risk Reduction (CRR), Wildland, Operations, EMS, Training, and Logistics.

Serves as the department's primary coordinator for Colorado Open Records Act (CORA) requests.

Reviews incoming mail and documents, prepares responses, and distributes appropriately.

Resolves minor complaints and concerns, anticipating and addressing issues before they escalate.

Coordinates agendas for regular and special meetings and workshops and disseminates information developed at staff meetings.

Documents decisions made by the Chief and staff and maintains records of assignments to ensure follow-through.

Manages departmental special projects involving coordination of the work of others.

Establishes and maintains record-keeping procedures and reporting standards, including personnel records containing confidential documents.

Acts as departmental liaison to other city departments and agencies for coordination and resolution of administrative issues.

Operates and maintains office equipment and providing front-line technical support for related issues.

Provides administrative support in the department or in the Emergency Operations Center in the event of a city or county emergency.

Provides logistical planning and support for the Community Risk Reduction (CRR) team.

Processes Fire License and Mobile Food Truck license applications.

Coordinates Home Safety and Wildfire Home Assessment visits.

Schedules car seat installation appointments.

Coordinates logistics for the BFR Ride Along program, school visits, station visits, and other community events.

Provides fiscal and administrative support for the Wildland Division during state and national deployments, including processing travel expense reports and per diems, and tracking and processing Wildland deployment reimbursement payments.

Works with the Business Services Administrator to process departmental Accounts Receivable and invoices in Workday and provides related financial and budgetary support.

Compiles and prepares information or special reports regarding related financial activities.

Assists with internal and external auditing processes by providing information as necessary.

Responds to questions from the public, vendors, other governmental agencies, or department staff regarding budget and policy, as appropriate.

Serves as secondary Timekeeping/Pre-Payroll Processor, assisting with the accurate processing of staff time into the electronic payroll system.

Serves as secondary Advisory/General Orders Coordinator and supports the department's Health and Safety Committee with administrative coordination as needed.

Provides administrative and coordination support to the Division of Business Services and the Division of Data and Analytics as needed, or as otherwise outlined in approved position or workload…