BMW Service Advisor

BMW Service Advisor – Gebhardt BMW

Base pay range: $75,000.00/yr – $/yr

We are seeking a highly motivated and customer-focused BMW Service Advisor to join our high‑performing team. The ideal candidate possesses excellent communication skills, a strong understanding of automotive service operations, and a commitment to delivering exceptional customer experiences. This role serves as the critical connection between our clients and our service technicians, ensuring seamless communication and customer satisfaction throughout the service process.

• Greet customers warmly and conduct thorough consultations to accurately assess vehicle service needs, concerns, and priorities
• Communicate recommended repairs and maintenance services clearly, providing detailed explanations of work required, pricing, timelines, and value
• Prepare accurate service estimates, including parts, labor, tax, and applicable discounts or warranty coverage
• Submit comprehensive work orders to technicians, ensuring all customer concerns and service requirements are clearly documented
• Coordinate closely with technicians throughout the repair process, providing customers with proactive updates on service progress and any additional findings
• Educate customers on warranty protections, maintenance schedules, cost‑saving opportunities, and the benefits of genuine BMW parts and service
• Provide expert guidance on vehicle care decisions, including the value of repairs versus vehicle replacement options when appropriate
• Process service payments accurately and explain all charges clearly to ensure complete customer understanding and satisfaction
• Follow up with customers after service completion to ensure satisfaction, address concerns, and build lasting relationships
• Achieve and exceed Customer Satisfaction Index (CSI) scores through exceptional service delivery and attention to detail
• Maintain accurate records of all customer interactions, service recommendations, and completed work in dealership management systems
• Stay current on BMW product knowledge, including vehicle features, specifications, service requirements, and competitive comparisons
• Collaborate seamlessly with service technicians, parts department, and management to maximize efficiency and customer satisfaction
• Utilize consultative sales techniques to recommend additional services that enhance vehicle performance, safety, and longevity
• Handle customer concerns professionally, working to resolve issues and turn challenges into opportunities for exceptional service
• Represent the BMW brand with enthusiasm, professionalism, and integrity in every customer interaction

• Valid driver's license with clean driving record
• Exceptional customer service skills with a track record of delivering satisfaction
• Strong communication abilities across all formats (verbal, written, digital)
• Professional presentation and demeanor befitting a luxury brand
• Self‑motivated with excellent attention to detail and organizational skills
• Ability to work a flexible schedule including Saturdays as required
• High school diploma or equivalent

• 35 years in automotive dealership service advising environments
• Experience in luxury dealership operations
• Understanding of automotive systems, service operations, and repair processes
• Proficiency with CDK, MyKaarma, TSD, Xtime, and BMW software systems
• Previous experience in a BMW Dealership Service Advisor role

• Highly motivated team player with genuine passion for the BMW brand and automotive excellence
• Confident communicator who quickly builds trust and rapport with customers
• Detail‑oriented with strong follow‑through on commitments and service promises
• Consultative problem solver who identifies customer needs and recommends appropriate solutions
• Adaptable professional who thrives under pressure and manages multiple priorities seamlessly
• Strong negotiation skills with the ability to overcome objections professionally and ethically
• Resilient with a positive attitude and commitment to continuous improvement
• Natural relationship builder who creates loyal, repeat customers

• Excellent income potential with competitive…