Senior Director, Client Services, Channel Partners

Location

Denver, CO

$135,400–$248,300 per year

• A strategic, enterprise‑minded leader who brings clarity, operational rigor, and accountability to a high‑growth environment.
• Someone who balances client success, team development, and commercial outcomes with a multi‑year business‑building mindset.
• Experienced in working with VARs, SIs, and/or ISVs, including designing and successfully implementing related GTM models (e.g., account growth, servicing).
• Builds trusted relationships with senior client executives to serve as a consultative advisor in product strategy and corporate/growth strategy.
• A strong cross‑functional collaborator who influences product direction and drives company‑wide initiatives.
• Serves as a member of the U.S. + CAN Client Services leadership team, contributing to org‑wide priorities, quality, and consistency.
• Performance is measured by attainment vs. portfolio goals and by to company initiatives.

• Lead, coach, and elevate the Client Services team (Account Management & Trading) focused on our VAR business.
• Build trusted relationships with senior client executives to serve as a consultative advisor in product strategy and corporate/growth strategy; grow senior CS team members in building these skills and related playbooks.
• Translate The Trade Desk’s product vision and business goals into account growth strategies in partnership with Business Development.
• Own onboarding and lifecycle strategy for Channel Partner accounts to accelerate time‑to‑value and performance; develop scalable support models, learning programs, and internal processes that enable multi‑year growth.
• Champion internal collaboration and operational improvements across cross‑functional teams.
• Lead talent development, succession planning, and hiring at all levels.
• Represent client needs to inform product roadmap and drive portfolio impact.
• Tackle complex challenges with systems thinking and a bias toward scalable, resourceful solutions.
• Shape the culture of the Channel Partners CS team while contributing to the broader CS leadership team.

• Collaborative leadership style with a focus on talent development, performance accountability, and organizational health.
• 10+ years of client services organizational leadership in enterprise software or consulting, with experience in intermediary/channel partner models.
• Proven success scaling teams and revenue in high‑growth or public tech companies.
• Strong product and strategic fluency; able to engage on platform, implementation, and business impact.
• Skilled at aligning cross‑functional leadership around growth, change, and operational priorities.
• Stellar executive presence and communication skills, able to distill complexity, influence and negotiate outcomes, and drive clarity.
• Leads through ambiguity while staying focused on client and business outcomes.

Comprehensive healthcare (medical, dental and vision); retirement benefits (401k with company match); short‑ and long‑term disability coverage; basic life insurance; well‑being benefits; tuition reimbursement; parental leave; sick time of 1 hour per 30 hours worked; vacation time for full‑time employees up to 120 hours in the first year and 160 hours thereafter; around 13 paid holidays per year; stock‑based compensation grants;

and a competitive benefits package.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

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