Learning & Development Program Manager

Join to apply for the Learning & Development Program Manager role at The Hillman Group
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At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits. Health benefits include medical, vision and dental coverage and short- and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO that can be used for vacation, sick leave, holidays or other purposes.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

We are seeking a dynamic and strategic Learning and Development Program Manager to drive the performance, engagement, and development of our field sales teams and customer-facing programs. This high-impact role serves as a bridge between frontline execution and strategic learning initiatives, equipping field teams, store associates, and sales representatives with the tools, skills, and knowledge they need to excel. A key part of this role will be delivering and optimizing training and sales enablement initiatives related to our key duplication kiosk solutions, including traditional keys and advanced automotive key and key fobs.

You will design and deliver training programs, coach sales talent, lead onboarding efforts, and implement learning strategies that are aligned with our core business objectives. This is an exciting opportunity for a hands‑on leader with a passion for adult learning, customer success, and sales enablement to shape learning experiences that directly influence customer engagement, revenue growth, and long-term program adoption.

• Conduct learning needs assessments to identify skill gaps across field teams and design training strategies that improve performance and sales readiness.
• Develop interactive training programs using adult‑learning best practices, including instructor‑led workshops, blended learning paths, and self‑paced eLearning.
• Assist with the development of digital learning materials such as simulations, assessments, videos, scenario-based training, and performance support tools.
• Facilitate onboarding programs for new hires with a focus on hands‑on kiosk operations, customer interactions, and sales enablement preparedness.
• Provide ongoing coaching, feedback, and development planning to frontline employees and sales reps.

• Develop and deliver training solutions both instructor‑led and digital to drive adoption and sales of key duplication kiosks, including standard key and automotive key fob services.
• Partner closely with field sales reps, store managers, and district leaders to strengthen product knowledge, sales confidence and customer service capabilities.
• Create sales‑focused training assets (job aids, microlearning, video demos, and eLearning modules) that support solution selling and customer engagement.

• Monitor training effectiveness using data, feedback, and field insights; use findings to continuously improve training content, digital modules and enablement programs.
• Collaborate with cross‑functional teams including Sales, Marketing, Operations and Corporate Learning to align learning strategies with business priorities.
• Serve as a bridge between corporate teams and the field, ensuring training programs support company goals and sales initiatives.

• Build and maintain strong relationships with store teams, regional leaders and cross‑functional partners to drive engagement and adoption of training programs.
• Coordinate communication with sales managers, training leads and marketing to ensure consistent messaging across all learning and sales enablement materials.
• Utilize data to provide regular updates on training impact, program performance and rollout progress to key stakeholders.

• Track performance and learning outcomes within…