Membership & Business Relations Senior Manager

Reports to:

VP, Marketing & Communications

Job Status:
Full Time, Exempt

About Us

Downtown Boulder Partnership (DBP) is the parent organization of three distinct entities that work together to promote, enhance and advocate for the downtown Boulder district and downtown business community. Our work includes district marketing and branding, enhanced maintenance and hospitality services, business advocacy and membership programs, community events, engagement and placemaking.

About the Position

The Membership & Business Relations Manager oversees the Downtown Boulder Partnership's membership program of more than 300 businesses and serves as a primary connection between DBP and the downtown business community.

This highly visible, hands-on position is responsible for membership growth and engagement, business development and sponsor ships, member communications, the Downtown Boulder Gift Card program, volunteer management and assigned events and budgets. The position also supports DBP's advocacy and public policy work.

The ideal candidate is a natural relationship builder who enjoys getting to know businesses, understanding their needs and connecting them with resources and opportunities. Demonstrated development experience is required, and this person must be comfortable generating revenue through memberships, sponsor ships, fundraising or other business development opportunities.

Key Responsibilities

Membership, Business Relations & Development

• Manage DBP's membership program, including recruitment, onboarding, renewals, retention and engagement.
• Build strong relationships with members, understand their needs and connect businesses with DBP programs, resources and opportunities.
• Lead the annual membership renewal campaign and identify opportunities to grow membership and participation.
• Develop revenue through memberships, sponsor ships and other business development opportunities, including prospecting, cultivation, solicitation and renewal.
• Monitor business openings and closures and welcome and onboard new downtown businesses.
• Maintain accurate membership records, databases and CRM systems.
• Serve as a highly visible and accessible resource for downtown businesses, providing exceptional customer service and regular outreach throughout the district.

Member Communications

• Write, edit and distribute DBP's monthly membership newsletter and other member-facing communications.
• Develop communications and materials supporting membership, business onboarding, sponsor ships, events and advocacy initiatives.
• Manage DBP's Linked In presence and collaborate with the Marketing & Communications team on other initiatives as needed.

Gift Card Program

• Oversee the Downtown Boulder Gift Card program, including daily operations, customer and business support, order fulfillment, reporting and reconciliation.
• Manage relationships with participating businesses, seasonal increases in volume and opportunities to strengthen and grow the program.

Volunteers, Advocacy & Committees

• Support DBP's advocacy efforts and stay informed about local issues and policy discussions affecting downtown businesses.
• Serve as staff liaison to the Membership Committee, coordinating quarterly meetings, agendas, materials and follow-up, and work with DBP’s CEO to support the monthly Public Policy Committee.
• Attend relevant City of Boulder, community and stakeholder meetings and help communicate advocacy and public policy information to members.
• Support the DBP Board of Directors and other committees as assigned.

Events & Programs

• Plan and execute assigned member-focused events and programs, including timelines, logistics, vendors, communications and budgets.
• Lead member appreciation activities, the Annual Members Holiday Party and Tulip Bulb Give-Away Day.
• Collaborate…