Client Service Representative

$19 - $21/hr. |+ overnight & weekend differentials | Boulder, CO

Located in Boulder, Colorado, Colorado Animal Specialty & Emergency (CASE) is a state-of-the-art, 35,000+ square-foot specialty and emergency hospital providing advanced care across multiple specialties and 24/7 emergency services. Our collaborative team includes board-certified specialists, experienced technicians, and dedicated support staff who are committed to delivering exceptional patient care while fostering a culture of teamwork, learning, and professional growth.

• $19 - $21/hr
  . based on experience
• + weekend differentials offered
• + overnight differential offered

• Full Time
  • Schedule:
    
    TBD
  • Days/Swing Shifts
  • One Weekend Day Required

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development Opportunities
• Uniform Allowance

In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members
  
  Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job:
  Collaboration, Integrity, Respect, and Compassion
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Ability to work independently and with little or no supervision
• Ability to multi-task and produce quality work while making effective decisions

Colorado Animal Specialty & Emergency (CASE) is one of the largest and most…